What are the responsibilities and job description for the Desktop Support Analyst position at Robert Half?
Do you excel at explaining intricate technical information to the non-technical user? Are you most productive in an active and positive environment? Are you a driven individual? Robert Half has a Desktop Support Technician role that may be the position for you, if you match these qualities. If you are a motivated candidate with effective problem-solving abilities, we encourage you to apply. This Desktop Support Analyst role is permanent in nature and is located in the Berwick, Pennsylvania, area.
What you get to do every day
- Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
- Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Interact regularly and effectively with ticket submitters
- Fix computer problems, and recommend appropriate action/solutions
- Coordinate hardware repairs with the appropriate vendors
- Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
- Deliver computer desktop support in accordance with established policies and procedures
Requirements
- Ability to write reports, business correspondence, user instructions, and procedure manuals
- 3 years of desktop support or other related experience
- Deep understanding of Microsoft Windows Server
- LAN Vs. WAN experience
- Practical knowledge of Hardware Troubleshooting
- Basic Troubleshooting experience
- Hardware Troubleshooting experience
- Demonstrated knowledge of Basic Network Troubleshooting
- General familiarity with Basic Troubleshooting
- Networking experience
- Adeptness in Network Troubleshooting
What you get to do every day
- Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
- Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Interact regularly and effectively with ticket submitters
- Fix computer problems, and recommend appropriate action/solutions
- Coordinate hardware repairs with the appropriate vendors
- Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
- Deliver computer desktop support in accordance with established policies and procedures
Requirements
- Ability to write reports, business correspondence, user instructions, and procedure manuals
- 3 years of desktop support or other related experience
- Deep understanding of Microsoft Windows Server
- LAN Vs. WAN experience
- Practical knowledge of Hardware Troubleshooting
- Basic Troubleshooting experience
- Hardware Troubleshooting experience
- Demonstrated knowledge of Basic Network Troubleshooting
- General familiarity with Basic Troubleshooting
- Networking experience
- Adeptness in Network Troubleshooting
Salary : $60,000 - $70,000
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