Desktop Support Technician

Responsibilities:

• Provide efficient and effective desktop support services to end-users, both remotely and on-site
• Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, printers, and other peripheral devices
• Install, configure, and upgrade operating systems, software applications, and drivers on end-user devices
• Assist with the deployment and maintenance of desktop images and software packages using imaging tools and software deployment technologies
• Set up and troubleshoot mobile devices, including smartphones and tablets
• Collaborate with other IT teams to ensure proper integration of desktop systems with the network infrastructure and enterprise services
• Respond to support requests in a timely manner, adhering to defined service level agreements (SLAs)
• Document all support activities, including issue diagnosis, troubleshooting steps, and resolutions, in the ticketing system
• Create and update knowledge base articles and user guides to enable self-service support options
• Conduct user training sessions on hardware and software usage as needed
• Monitor and maintain inventory of hardware and software assets, ensuring accurate records and timely replenishment
• Stay up-to-date with the latest technology trends, tools, and best practices related to desktop support

Requirements:

• Associate degree in Information Technology, Computer Science, or a related field (equivalent experience will be considered)
• 2 years of experience in desktop support or a similar role
• Strong knowledge of Windows operating systems, including Windows 10, and proficiency in troubleshooting related issues
• Familiarity with hardware components, peripherals, and troubleshooting methodologies
• Experience with software installation, configuration, and troubleshooting in a Windows environment
• Basic understanding of networking concepts, such as TCP/IP, DNS, DHCP, and wireless connectivity
• Solid understanding of Microsoft Office Suite and other common desktop applications
• Strong customer service and communication skills, with the ability to effectively interact with end-users of varying technical backgrounds
• Ability to work independently and as part of a team, demonstrating strong problem-solving and decision-making abilities
• Detail-oriented mindset with excellent organizational and time management skills

Salary : $49,300 - $58,500