What are the responsibilities and job description for the Desktop Support position at Robert Half?
Robert Half might have the Desktop Support role for you, if you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. This is a job where a self-starter with strong problem-solving skills and a passion for working in an innovative environment can thrive. This Desktop Support position is located in the Sacramento, California, area.
** This role is onsite in Sacramento, CA
• Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware operating system software application programs peripheral equipment and LAN interfaces.
• Within general guidelines manages priorities based upon severity workflow and time constraints.
• Applies system expertise skills and knowledge effectively in solving desktop workstation and personal computer associated equipment and network connectivity technical problems throughout the user community.
• Works with other Desktop Support staff Network Engineers and system/program application personnel to resolve technical issues as required.
• Works with other IS team members to provide timely support services to the user and receive log-in document and close-out trouble calls using the service tracking tool(s).
• Hardware Assists with analyzing defining specifications configuring coordinating installing repairing and testing computer/mobile devices peripheral equipment (including but not limited to: projectors scanners and other multimedia equipment) and LAN interfaces.
• Configures and installs new hardware and upgrades to existing user system components.
• Ensures proper configuration and performance of installed computer/mobile devices.
• Coordinates installation of computer/mobile devices and peripherals with vendors.
• Performs installation of approved software on computer/mobile devices following the standard procedures.
Salary : $20 - $23
