Help Desk Analyst I

Description

Robert Half has a great short-term opportunity in Southfield for a Help Desk Analyst I, who will be responsible for providing first-level contact and problem resolution for all users with hardware, software, and application problems. This role is crucial in maintaining smooth operations and ensuring high levels of user satisfaction. Apply Today!

Responsibilities:

Serve as the first point of contact for users experiencing hardware, software, and application problems

Troubleshoot and resolve end user issues in a timely manner

Communicate with users through various channels such as telephone, email, or in person to provide precise support and documentation

Diagnose and resolve network issues, browser problems, and hardware malfunctions

Handle tasks related to Windows, macOS, and Linux devices, including imaging and provisioning devices

Exhibit excellent communication and interpersonal skills.

Requirements

Minimum 6 months experience within IT Support

Proficiency in Active Directory and Microsoft Windows

Knowledge and experience in Hardware and Software Troubleshooting

Familiarity with Mac OS and Linux operating systems

Excellent communication and problem-solving skills

Strong customer service orientation

Ability to work in a team environment

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.