What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
Exciting opportunity with one Robert Half's Healthcare clients! Our client is seeking a Help Desk Technician to provide technical support and assistance to users who are experiencing technical issues. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this position. This Help Desk Analyst role is based in the Marshalltown, Iowa area and is a long-term contract opportunity.
Key Responsibilities:
- Responding to incoming support requests and inquiries from users via phone, email, or in-person communication.
- Providing timely and effective solutions to technical issues related to hardware, software, and other computer systems.
- Diagnosing and troubleshooting technical problems and escalating complex issues to the appropriate IT support teams when necessary.
- Guiding users through step-by-step solutions and providing clear and concise instructions.
- Documenting all support activities, including the details of the issues and the steps taken for resolution, in the ticketing system or knowledge base.
- Maintaining a high level of professionalism and delivering exceptional customer service to ensure a positive user experience.
- Conducting regular follow-ups with users to ensure that technical issues have been resolved to their satisfaction.
- Collaborating with other IT support teams to stay updated on current technology trends, issues, and best practices.
- Participating in training sessions and workshops to enhance technical knowledge and skills.
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