We are on the search for a Help Desk Analyst II to join a team based in Pleasanton, California. In this role, you will be the first point of contact for employees experiencing IT issues, ensuring efficient resolution and high levels of customer satisfaction. You will also be responsible for the installation, monitoring, and maintenance of user workstations, operating systems, and applications. This role offers a contract to hire employment opportunity.
Responsibilities:
Address internal employees' IT related issues and requests, ensuring timely and effective resolution.
Document support efforts in the service desk systems and follow up with employees on open incidents and requests.
Install, monitor, and maintain user workstations, operating systems, and applications.
Propose and implement Helpdesk/IT support process improvements to enhance efficiency and effectiveness.
Ensure compliance with internal controls related to particular IT functions.
Write knowledgebase articles of solutions and "how to" information for users and IT technicians.
Administer and maintain network security access to protect company information and systems.
Manage medium to large projects from planning to fulfillment, ensuring successful and timely completion.
Provide support in Microsoft Active Directory and Azure environments.
Perform basic hardware troubleshooting and configuration management.
Requirements
Minimum of 2 years of experience as a Help Desk Analyst or in a similar role
Proficiency in Microsoft Office Suite
Experience with Active Directory and Azure Active Directory
Knowledge of computer hardware and desktop hardware
Familiarity with configuration management processes
Proven experience in deskside support
Solid understanding of basic troubleshooting and hardware troubleshooting techniques
Experienced in managing trouble tickets effectively
Strong communication skills, both verbal and written
Ability to work effectively in a team environment
Commitment to providing excellent customer service
Proactive attitude and ability to handle unexpected situations
Willingness to stay updated with the latest technological advancements and industry trends.
Apply now!
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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Salary.com Estimation for Help Desk Analyst in Pleasanton, CA
$67,712 to $84,564
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