IT Support Supervisor

Description

Responsibilities:

• Provide leadership and direction to a team of 3 Technology Support Specialists.
• Oversee daily help desk operations, ensuring efficient resolution of technical issues for students, faculty, staff, and other constituencies.
• Troubleshoot hardware, software, and network problems.
• Maintain a strong working knowledge of Google G Suite, Microsoft Windows and Office, MacOS, common educational software applications, and Apple devices (in preparation for a large rollout in August).
• Collaborate with other departments to identify and implement technology solutions.
• Develop, implement, and monitor service level agreements (SLAs) for the help desk.
• Mentor and train technical support staff.
• Track and report on key performance indicators (KPIs) for the help desk.
  
  

Requirements

Qualifications:

• Previous experience in a supervisory or leadership role within a help desk or technical support environment (required).
• Proficiency in troubleshooting hardware, software, and network issues (required).
• Strong knowledge of Google G Suite, Microsoft Windows and Office, MacOS, and common educational software applications (required).
• Experience with Apple devices a plus (given upcoming large-scale deployment).
• Certifications such as CompTIA A , ITIL, or HDI Support Center Supervisor preferred.
• Excellent communication, interpersonal, and collaboration skills.
  
  

Benefits

• Full-time, 12-month, exempt position with a competitive benefits package.
• Summer schedule: Monday-Thursday on-site, Friday off (35-hour work week).
• Opportunity to work in a collaborative and supportive environment.
• Make a positive impact on the learning experience of students.
  
  

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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