What are the responsibilities and job description for the IT Technician position at Robert Half?
Contact Robert Half about their IT Technician opening. The ideal candidate will possess exceptional technical and end-user support skills; including communication, documentation, and problem-solving. As an IT Support Technician, you will assist in providing first-tier hardware and software support to 300 local and remote employees. Responsibilities will also include minimal server, AD, and email administration, as well as issue resolution coordination and communication with third-party vendors. Eligible candidates must also demonstrate a desire to learn and support in-house and third-party business systems.
IN THIS ROLE, THE IDEAL CANDIDATE WILL:
• Communicate professionally, courteously, and effectively with employees, vendors and customers
• Demonstrate an innate desire to learn about surrounding technology and related business processes
• Work within normal business hours Monday through Friday and occasional off-hours for on-call support and special projects
• Adhere to applicable IT procedures and policies, supporting compliance in publicly traded healthcare
• Multi-task and prioritize a dynamically changing workload prioritizing security and business risks
• Demonstrate excellent organizational skills and adherence to documentation and compliance requirements
• Provide primary support for remote and local PC hardware, software, peripherals, accounts, VoIP phones and basic connectivity issues
• Manage large fleet of iPad devices and related mobile accounts through AT& T and Verizon
• Utilize the company’s ITSM platform to record relevant support information, prioritize tasks, escalate issues (when necessary), and document resolution in a timely fashion
• Communicate with and train end-users to utilize common technologies within the infrastructure
• Utilize troubleshooting and technical skills, remote-support software, and industry-standard diagnostic tools to identify and resolve problems
• Utilize and contribute to IT knowledge base and help maintain established policies, procedures, and workflows
• Coordinate and execute local and remote workstation deployments
• Complete periodically assigned projects, such as hardware refreshes
• Perform most assignments with minimal supervision
• Participate in on-going company-sponsored training
• Perform other duties as assigned
Requirements
IN THIS ROLE, THE IDEAL CANDIDATE WILL:
• Communicate professionally, courteously, and effectively with employees, vendors and customers
• Demonstrate an innate desire to learn about surrounding technology and related business processes
• Work within normal business hours Monday through Friday and occasional off-hours for on-call support and special projects
• Adhere to applicable IT procedures and policies, supporting compliance in publicly traded healthcare
• Multi-task and prioritize a dynamically changing workload prioritizing security and business risks
• Demonstrate excellent organizational skills and adherence to documentation and compliance requirements
• Provide primary support for remote and local PC hardware, software, peripherals, accounts, VoIP phones and basic connectivity issues
• Manage large fleet of iPad devices and related mobile accounts through AT& T and Verizon
• Utilize the company’s ITSM platform to record relevant support information, prioritize tasks, escalate issues (when necessary), and document resolution in a timely fashion
• Communicate with and train end-users to utilize common technologies within the infrastructure
• Utilize troubleshooting and technical skills, remote-support software, and industry-standard diagnostic tools to identify and resolve problems
• Utilize and contribute to IT knowledge base and help maintain established policies, procedures, and workflows
• Coordinate and execute local and remote workstation deployments
• Complete periodically assigned projects, such as hardware refreshes
• Perform most assignments with minimal supervision
• Participate in on-going company-sponsored training
• Perform other duties as assigned
Requirements
Desktop Application, Desktop System, Microsoft Windows, Microsoft Office 365, Active Directory, Chrome, Citrix
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