NOC Technician

Provide technical support for network infrastructure and services, monitor network infrastructure and systems, investigate, analyze, and correct network faults and/or performance issues to ensure optimal delivery of network services; provide NOC call center services, provide NOC Call Center technical support, field operations support, utilize network monitoring software and established toolsets to monitor network equipment and identify and repair network service issues.

Receive and respond to user service ticket requests, incidents, and problem reports.

Provision, configure, install, and decommission network electronics equipment consisting of routers, switches and battery backup systems; propose, plan, implement and provide support for network equipment and infrastructure hardware/software changes performed during scheduled maintenance work windows.

Prepare and maintain accurate and regular documentation of project work, network equipment and infrastructure hardware/software changes, network status and equipment health, and network cabling.

Ability to handle multiple, shifting priorities, a large volume of technical problem resolution, and work well with peers and senior staff in a team-oriented, and cooperative environment.
Demonstrable knowledge of incident management and service management applications.
Demonstrable practical telecommunications/networking skills.
Demonstrate strong analytical and problem-solving abilities.
Demonstrate strong communication, consultative and interpersonal skills, including oral, written, and presentation.
Experience with routing/switching.
Experience with network management applications & protocols.
Experience with service management applications & protocols.
Experience working with network infrastructure.
Experience working in technical field operations, Network Operations Center (NOC), or call center environments.
Experience with event/alert management, and incident and change management processes.

(JNCIA – Junos) certifications.
Possess ITIL Foundation or higher ITIL certifications.
Working knowledge of Juniper JUNOS; Cisco IOS software.
Experience working with UPS and/or PDU equipment.
Experience working with IP Address Management software.
Experience working with wireless networking, wireless access points, and wireless controllers.
Strong understanding of ITSM principles and best practices.
Experience with network, configuration, & service management software.

Requirements

NOC, Network Cabling, Routers, Network Switches, Racking