Customer Engagement Specialist

Company Summary:

VIZIA Diagnostics is a stand-alone, surgical pathology laboratory serving clients nationwide. Our team is focused on delivering best-in-class service excellence in diagnostic patient care.

We are a subspecialty model dedicated to the practice of gastrointestinal pathology with GI subspecialty-trained and experienced pathologists and histotechnicians focused exclusively on GI specimens to ensure the highest level of quality. VIZIA is a growing company with potential advancement into other surgical pathology specialties, including a more robust genitourinary practice.

In 2023, VIZIA was formed through an acquisition from Boston Scientific Corporation. With more than 30 years of operational expertise and advancements in diagnostic services, we are proud of what we have accomplished, but we are even more excited about what we will achieve together.

Position Summary:

The Customer Engagement Specialist plays a crucial role in engaging and supporting our customer base within the anatomic pathology market, while developing an outreach foundation to align with a fast-growing company. This position goes beyond traditional customer service standards; it requires a proactive approach to customer engagement, including social media marketing and creative outreach initiatives.

Specific Responsibilities:

1. Customer Engagement

a. Build and maintain strong relationships with customers in the anatomic pathology market by understanding their needs and providing personalized assistance.

2. Social Media Marketing

a. Develop and execute social media marketing strategies to engage with customers, promote products, and share relevant industry content.

3. Creative Outreach:

a. Devise and implement creative outreach initiatives to connect with customers, such as webinars, workshops, and exclusive events.

4. Product Knowledge

a. Stay up to date with our product offerings and industry trends to provide expert guidance to customers.

5. Issue Resolution

a. Effectively address customer inquiries, concerns, and issues, ensuring timely and satisfactory resolutions.

6. Feedback Collection

a. Act as a bridge between customers and our product development team by gathering valuable feedback and insights to improve our offerings.

7. Data Analysis

a. Utilize customer data and analytics to identify trends, preferences, and opportunities for improvement.

8. Documentation

a. Maintain accurate records of customer interactions, feedback, and support activities.

Qualifications & Experience:

• Bachelor's degree in a related field (Marketing, Business, Life Sciences, etc.) preferred.

• Proven experience in customer service, preferably in a technical or healthcare related industry.

• Strong social media marketing skills with experience in managing corporate social media accounts.

• Proficiency in Microsoft Office Suite; including Word, Excel, and PowerPoint

• Excellent communication and interpersonal skills.

• Innovative mindset with a passion for engaging customers in creative ways.

• Ability to work independently and as part of a collaborative team.

• Proficiency in CRM software and customer service tools.

• Familiarity with Generative AI tools and concepts is a plus.

Summary:

If you are a forward-thinking individual with a passion for customer engagement, social media marketing, and creative outreach, we encourage you to apply and become a valuable member of our team at VIZIA Diagnostics. Join us in our mission to revolutionize the anatomic pathology market and provide unparalleled customer experiences.

Time Commitment:

The role is a full-time responsibility.

Compensation:

Compensation will be market competitive, including salary and benefits.