Dispatcher

1.Job Purpose / Objective

This position is responsible for scheduling, directing, and communicating with drivers to ensure on-time service delivery and providing service excellence to all customers, vendors, clients, and employees that require transportation services / assistance at all times.

2. Essential Job Functions

Incumbent may perform any or all of the following :

• Respond to all communication apparatuses related to Operations
• Phones
• Radios
• Email
• Maintain various logs related to Operations
• Driver logs
• Vehicle logs
• Incident logs
• Accident protocol
• Efficiently schedule / reschedule drivers and equipment to ensure proper service delivery monitoring the following :
• Driver qualifications
• Vehicle qualifications
• Special requests
• Timing
• Monitor all drivers and / or movements to ensure timeliness
• Ensure driver familiarity with movements for proper execution
• Create, maintain, and distribute any and all paperwork or tools required for drivers
• Manifests
• Microphones
• Signs
• Accurately record trip information for accounting purposes
• Maintain professional working relationship with all employees and customers both internal and external
• Keep management informed of incidents that arise pertaining to the Operation
• Performs other related duties as assigned or requested by management

3. Working Conditions / Physical Demands

• Air Conditioned office
• Desk and chair
• General office equipment and supplies
• Light work- exerting up to 20 pounds of force on occasionally, involves sitting most of the time
• Using fingers frequently for typing
• Talking- must be able to convey detailed or important spoken instructions to other workers accurately
• Hearing-being able to receive detailed information through oral communication
• Worker not substantially exposed to adverse environmental conditions (such as in a typical or administrative work)
• Work is required to have visual acuity to operate motor vehicles when necessary and have close visual acuity to perform an activity such as viewing a computer terminal and preparing schedules and inputting data onto computers
• The dispatch office is located on the second floor of the building with a flight of stairs leading to it
• Potentially high stress and fast paced environment

4. Supervision

This position requires supervising of other employees such as drivers to enforce company policies regarding safety, service, and conduct n accordance with company handbook.

5. Essential Skills (Minimum qualifications individual must possess when entering position) - i.e. skillsets, KPI's education, certifications, etc.

• High school diploma or equivalent
• Basic knowledge of Oahu roadways and venues
• Minimum one year experience in tourism / transportation field
• Ability to read maps and effectively give directions
• Ability to multi task
• Ability to work in a fast-paced environment
• Strong verbal and written communication skills and command of the English language
• Basic office skills : basic knowledge of Word, Excel, Outlook, 10-key, internet, and telephone skills
• Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
• Dependability - Meets commitments, works independently, accepts accountability, handles change, stays focused under pressure, and meets attendance / punctuality requirements.
• Job Knowledge - Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission / values, keeps job knowledge current, and is in command of critical issues.
• Personal Organization - Keeps information organized and accessible, maintains clean / functional work space, works systematically / efficiently, and manages time well.
• Problem Solving / Analysis - Breaks problems down into smaller components, understands underlying issues, and can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• Sense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.
• Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification.

It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job.

Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EOE / M / F / Vet / Disabilities

Last updated : 2024-03-08