Technology Support Analyst

Example of Duties

This is analytical work in providing consultation, support, and/or training to clients of computer or other technology-based systems. Employees may provide technical support of hardware, applications, operating systems and networking. This level requires a broad understanding of a wide variety of technologies. Employees at this level are not usually involved in application development or network design; but may participate in system integration and network analysis activities. Employees interact with a broad range of clients which requires strong communication skills and the ability to use a wide variety of technical resources for providing a higher level technical support to clients than the Technology Support Technician level. Employees at this level generally provide both routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a more narrowly defined area of technology. Employees refer highly complex or difficult technical problems to a higher-level Technology Support Specialist or other technical resource for that particular technology question. Reports to the Information Technology Manager.

Education and Experience

Graduation from a two-year technical college with a major in computer science, information technology or related area and three years in the information technology field related to the position’s role; or graduation from a four-year college or university with a major in computer science or information technology or related degree and one year of experience in an information technology related field. Related information technology experience may be substituted year for year for the required education.

Must successfully complete exams and acquire certifications for the COMPTIA A , COMPTIA Network , COMPTIA Security , and ITIL® Foundations Certifications within 2 years of hire. Upon proof of completion, employee will receive reimbursement for the cost of each exam required as a part of the certification. Failure to meet these qualifications by the anniversary date of their second year of employment will result in automatic termination. Successful completion of continuing education and refresher courses will be required each year during the remainder of their employment.

Valid North Carolina driver’s license required upon hire and duration of employment. Out of state driver’s license will be accepted only if the individual is a permanent resident of that state.

Must take and successfully pass a pre-employment drug test, Motor Vehicle Records driver license check, as well as submit to random, reasonable suspicion, and post-accident drug and alcohol testing. A criminal background check must be completed by the County of Robeson for potential applicants

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

We are an equal opportunity employer
Robeson County Local Government considers applicants on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Application process: Applications are accepted ONLINE ONLY at https://robesoncountycareers.com/postings/1063.  For application process inquiries, questions or concerns please contact April Ewing-Page in Human Resources at (910) 671-3016 or by email at april.ewing-page@co.robeson.nc.us.