Director, Strategic Customer Supply

We are looking for a Director to lead our high growth Strategic Customer Supply team. This role will be instrumental in achieving our goal to be our customers’ most trusted partner in providing premier diagnostics supply and fulfillment solutions. This leader inspires and empowers a customer-focused organization where every employee can achieve extraordinary outcomes for customers and patients every day. This leader serves through transformational leadership roles of Visionary, Architect, Coach and Catalyst (VACC), and takes accountability to actively model and practice agile ways of working.

This Director will have the following responsibilities:

• Build a collaborative and an agile environment with stakeholders including Sales, Roche Support Network, Commercial Demand & Supply, Order Fulfillment, Global Supply Chain, Marketing and Credit & Collections teams to ensure customers have the best experience from ordering to receiving Roche diagnostics products
• Develop strategic supply management programs that include operational metrics, risk management profiles, and performance improvement initiatives
• Ensure alignment and coordination with regulatory and safety compliance for supply and fulfillment operations
• Develop strategies for effective inventory management to support customer performance objectives
• Develop and execute an integrated demand to delivery strategy for our strategic customers. This includes demand planning, customer supply planning, order fulfillment, and logistics.
• Drive operational excellence through the analysis of customer feedback, operational and financial KPIs for assigned customers
• Lead the development of innovative and digital solutions in enhancing customer experience and operational performance
• Identify, execute and manage supply/logistical value added services for assigned customers
• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for supply and service delivery improvements to the customer

We are specifically looking for the following qualifications:

• Bachelor’s degree in business, finance, or technical discipline such as science or engineering
• 10 or more years related professional experience ideally gained within the diagnostics / medical device or related industries across various disciplines
• 5 or more years people leadership experience including cross-functional and multi-level teams
• Experienced in working in a global matrix environment

This position is not eligible for relocation support.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Unless entitled to a reasonable accommodation under applicable law, employees are required to be fully vaccinated against COVID-19 in accordance with customer requirements, the company’s health and safety obligations and/or applicable law or guidelines.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodation@roche.com.