Salary Job Openings

Animal Care Assistant/Customer Service Representative

Rochester Community Animal Clinic
Rochester, NY Full Time
POSTED ON 3/27/2024
Rochester Community Animal Clinic is in search of a part-time Animal Care Assistant/Customer Service Representative to join our growing team!
We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet discounts, and more!
Our Ideal Candidate:
An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 20-30 hours per week, including some weekends and Holidays.
Technician Assistant Role Responsibilities:
  • Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
    With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
  • Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
  • Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
  • Obtain relevant health history and information from clients and maintain medical charts.
  • Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
CSR Role Responsibilities:
  • Communicating via phone, email, and in person with clients and actively listening to their concerns.
  • Utilizing computer information systems to accurately enter client/ patient information, and update and maintain medical records.
  • Processing client payments and invoices.
  • Scheduling and confirming appointments with patients.
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
  • Other administrative duties as needed.
Job Requirements:
  • High School Diploma or equivalent, AAS or higher preferred.
  • At least 6 months of customer service experience.
  • Veterinary hospital experience is preferred, however not required.
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
Compensation negotiable based on credentials and experience with the starting rate ranging from $15-16/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
#LI-MH1

Salary.com Estimation for Animal Care Assistant/Customer Service Representative in Rochester, NY
$33,817 to $42,431
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Animal Care Assistant/Customer Service Representative.

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Resolution Skill

    • Income Estimation: $27,669 - $35,138
    • Income Estimation: $27,723 - $35,775

  • Customer Interaction Skill

    • Income Estimation: $34,612 - $44,747
    • Income Estimation: $35,552 - $43,797
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Animal Care Assistant/Customer Service Representative jobs in the Rochester, NY area that may be a better fit.

Animal Care Assistant/Customer Service Representative

Thrive Pet Healthcare, Rochester, NY

Veterinary Client Service Representative

Erie Canal Animal Hospital/Apple Country Veterinary Hospital, Spencerport, NY

View More Jobs