Appointment Setters / Customer Service (BDC) Representatives

Rochester Toyota
Rochester, NH Full Time
POSTED ON 9/20/2022 CLOSED ON 1/7/2023

What are the responsibilities and job description for the Appointment Setters / Customer Service (BDC) Representatives position at Rochester Toyota?

48 Farmington Road, Rochester, NH 03867


Appointment Setter, BDC Rep.


Rochester Toyota needs to hire full-time Appointment Setters, BDC (Business Development Center) Reps, to answer internet and telephone questions from potential customers seeking vehicle information, pricing, availability, and more! Your goal is to schedule several appointments/day for potential customers to meet with our dealership's sales team so we can sell them a vehicle. You will also schedule appointments for auto service repair/maintenance.


Ideal candidates will be enthusiastic, goal-driven professionals who are masters at influence, confident, and enjoy the art of sales. We provide competitive weekly compensation with a monthly bonus, a new office to work from, and a friendly work environment. Come see why Rochester Toyota is a great place to work! Apply now and join our team!


Responsibilities - Appointment Setter, BDC:

  • Using a script to guide your response, answer internet and telephone requests from potential customers seeking vehicle information, pricing, availability, and more!
  • Schedule several appointments/day for potential customers to meet with our dealership's sales team so we can sell them a vehicle
  • Schedule service appointments for auto repair/maintenance
  • Follow up with 'no shows' to reschedule appointments
  • Utilize CRM tracking system daily
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management


Qualifications - Appointment Setter, BDC:

  • An enthusiastic 'people person' that's motivated to succeed!
  • Good customer service skills and experience
  • Good communication skills and work ethic
  • Strong computer skills
  • Team participant
  • High school diploma or equivalent
  • Must pass a pre-employment background check and drug screen.


We offer:

  • Competitive weekly pay monthly bonus = an excellent income!
  • Training
  • Medical and dental insurance
  • 401(k) plan
  • Paid vacation
  • Growth opportunities
  • Employee vehicle and service discounts


We are an equal opportunity employer

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