Supervisor

We value an equitable and inclusive workplace and seek candidates with diverse backgrounds and abilities.

Why work at Rocky Mountain Human Services?
You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose

The Supervisor ensures case managers have what they need to provide case management services to members assigned. The supervisor guides and monitors the work of case managers so that members receiving services have the best quality case management. The supervisor is a leader in the organization who exemplifies excellent performance, customer service, and professional behaviors while implementing programmatic goals and initiatives.

Essential Duties

• Leads, guides, and coaches a team of case managers.
• Ensures case managers have the training needed to perform the duties of their job.
• Ensures case managers use required tools to assist with organization and time management.
• Meets with case managers assigned on their team at least monthly to problem solve concerns, review performance, and discuss goals.
• Monitors the completion and quality of work through required reviews.
• Initiates individual performance plans based on key performance indicators.
• Addresses any complaints or feedback from stakeholders within two business days of receipt or sooner based on urgency.
• Supports stakeholders who come to the RMHS office by acting as the in-office back up on days assigned.
• Completes any requested follow up to ensure members and providers have what they need to receive services.
• Shadows and/or attends in person meetings with the case managers on their team as needed. May step in for case managers when needed.
• Attends stakeholder meetings and supports case managers who have complex situations.
• May serve on stakeholder committee meetings to represent RMHS and share information with RMHS.
• Conducts interviews and makes decisions regarding hiring new employees.
• Completes annual performance reviews for case managers to provide constructive feedback.
• Writes and presents performance improvement plans when needed while working with program leadership and human resources.
• Responsible for organizing, managing and assigning work to case management teams.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Communicates professionally and empathetically both verbally and in writing.
• Knowledge, understanding and competency about members who have disabilities and members who are elderly.
• Maintains confidentiality per HIPAA guidelines.
• Ability to manage multiple priorities and teach others to manage their time in a fast-paced environment.
• Ability to speak calmly and help de-escalate their team or members who may be upset by showing care and compassion.
• Analytical and decisive to guide a team and individual case managers.
• Ability to attend in-person meetings with case managers.
• Comprehensive knowledge and understanding of long-term care programs and/or case management services.
• Practices emotional intelligence.
• Knowledge of basic computer skills and ability to navigate client management systems.
• Ability to represent RMHS’s mission, vision, and values.

Minimum Qualifications

• A bachelor’s degree; or
• Five years of relevant experience in the field of Long-Term Services and Supports; or
• Some combination of education and relevant experience
• Must be a current Case Manager with Long Term Care experience.
• Must be meeting expectations of current work.

Driving Category - Requirements

Driving Category B:

Employees who may drive RMHS or personal vehicles for business purposes. Category B employees may transport other employees but will not transport RMHS clients.

• Valid driver’s license
• Proof of motor vehicle insurance
• Personal vehicle in good operating condition for use during work, including transporting individuals.
• No major violations in the past three years.
• No more than two moving violations in the past three years
• Ability to meet and maintain agency driving requirements and operate agency vehicles.
• Drivers must upload proof of ongoing auto insurance every 6 months into Paycom/Relias.

Preferred Qualifications

• Previous experience training new hires.
• Degree in social work, psychology, sociology, or other human services.

Physical Requirements

• Sedentary work that primarily involves sitting/standing.

Never Occasionally Constantly

• Light work that includes moving objects up to 20 pounds.
  Never Occasionally Constantly
• Medium work that includes moving objects up to 50 pounds.
  Never Occasionally Constantly
• Heavy work that includes moving objects up to 100 pounds or more.
  Never Occasionally Constantly
• Operating motor vehicles or heavy equipment.
  Never Occasionally Constantly
• Moving about to accomplish tasks or moving from one worksite to another.
  Never Occasionally Constantly.