CBQ EXPEDITOR

Description

Our NEW CBQ barbeque restaurant is seeking enthusiastic individuals to fill available positions. The ideal candidate will have a strong commitment to customer service and a high level of energy. We are currently looking for candidates that have an eye for food presentation and great communication abilities. 

Position:  Expeditor 

Reports to:  Director of F&B Operations, F&B Manager, Corporate Team

Supervises:  n/a

Purpose

The Expeditor ensures quality and proper presentation of food in a timely manner. Ensures food orders are prepared and assembled quickly according to recipes and procedures to avoid waste and the line is always stocked, neat, clean and safe.

Key Accountabilities

• Adherence to and successful execution of all standards, procedures and protocols described in the Rod ‘N’ Reel Resort Team Member Handbook and Rod ‘N’ Reel Resort Service Training Manual.
• Compliance with company rules and regulations without exception. Always handle yourself in an ethical and professional manner.
• Arrive to work on time and in proper attire. Absences and tardiness should be rare, and always communicated to management as per the handbook policy.
• Adhere to company uniform, grooming and appearance standards.
• Take excellent care of all guests (internal & external), without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products and services and evaluating guest satisfaction.
• Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the Rod ‘N’ Reel Resort brand and that of your specific restaurant.
• Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House.
• Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
• Adhere to directives and complete requested tasks made by managers. 
• Pick up shifts for others in your department when possible if the need arises.
• Consistently assist your teammates with their own responsibilities anytime they are busy and you are not.

Requirements

Responsibilities

• Ensure the efficient flow of orders from the cashier to the kitchen.
• Ensure all orders are being prepared with the correct priority.
• Assist in the final preparation of each order before being served to guests. 
• Confirm all orders are correct before serving for accuracy, presentation, and temperature.
• Eliminate obstacles in service, food preparation lines or dishwashing.
• Inspect the premises according to quality and sanitation standards and assist in cleaning.
• Transfer important information or requests between the kitchen and the staff members. (e.g., when a customer has a particular request)
• Handle complaints from clients to preserve the Rod ‘N’ Reel Resort brand. Support other tasks as needed (e.g., telephone orders)
• Ensure accuracy for To-Go orders (e.g. utensils, condiments etc.)

Qualifications

High school diploma or GED are preferred, but not required. Previous experience as a food expeditor is preferred, but not required. Must speak English fluently and be able to write in basic English. Must be able to work well under pressure and be self-motivated. Understanding of health and safety requirements in a restaurant. Good communication skills—both written and verbal. Must be dependable, reliable and be driven with minimal supervision. Must possess a high level of awareness, attention to detail and follow-through. Must be both effective and efficient at multi-tasking in pressure situations.

Physical & Cognitive Requirements

Position requires sitting, handling, eye-hand coordination, stooping, kneeling, and walking/standing for multiple hours in succession. This position may on occasion require the lifting, carrying, pulling or pushing of up to approximately 21-50lbs. Must be able to withstand changes to temperature, steam and heat. Must be able to work in a confined area for multiple hours in succession.

Benefits

• Medical, Dental, and Vision
• 401K
• Sick Leave
• Vacation Leave
• Life and Disability Insurance
• Employee Discounts

Salary : $25,100 - $31,800