Engineer

Position:

• Engineer

Purpose:

• As an Engineer, you will be responsible for meeting and exceeding product quality standards, guest service standards, and overall profitability.

Scope:

• Perform preventative maintenance on tools, rooms, and equipment. Respond and attend to guest repair requests with superior hospitality. Utilize all tools in inventory to effectively complete tasks assigned promptly. Fill the role of Shuttle Driver (if applicable). Communicate with Managers and front line employees to resolve maintenance issues. Complete appropriate safety training and certifications and work with the manager to develop a career path. Recognize and celebrate the successes of the team and give back to the community we serve.

Reports to:

• General Manager

Responsibilities:

• Keep maintenance inventory, parts, and supplies secure at all times.
• Operate within budgetary confines and with an eye toward savings and creative solutions; while maintaining first-class conditions - always.
• Ensure proper usage of the Gas Credit Card and turn in receipts in a timely fashion.
• Identify and correct unsafe work procedures or conditions and report them to management and security/safety personnel because we operate with a sense of urgency and discipline.
• Comply with quality assurance expectations and standards.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Perform preventative maintenance on tools, rooms, and equipment to maintain the highest quality standards.
• Complete all projects and assignments left for you promptly.
• Welcome and acknowledge all guests, anticipate and address guests’ service needs because we deliver superior customer service and quality every day.
• Protect the privacy and security of guests and coworkers.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policy.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email)
• Follow established safety protocols for the safe operation and storage of tools, equipment, and machines.
• Follow all traffic laws (if the hotel has a shuttle)
• Look out for the hotel's interest at all times; ensuring that hotel services are used by registered guests only, and reporting suspicious activity immediately
• Seek out opportunities to invest resources in the communities we serve by looking for local projects and initiatives
• Participate when opportunities arise to volunteer on community projects that our company supports as we invest resources in the communities we serve
• Attend daily team meetings to have the most up to date information about the guests, staff members, and hotel
• Protect company tools, equipment, machines, or other assets by company policies and procedures.
• Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor because we keep our word and do what is right.
• Follow property specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
• Know the location of all critical facility equipment and be able to identify shut-offs, utilizing lockout tag out.
• Use the Lockout/Tagout system before performing any electrical maintenance work.
• Maintain exterior of the building in like-new condition, including façade and landscaping. Maintain parking lot and driveways free of debris, snow and ice.
• Take necessary steps to ensure that all Out of Order Rooms are back in the rentable condition in as short a time possible.
• Ensure the facility is guest-ready so we can maximize revenue as we are a performance-driven company that excels at meeting our objectives.
• When appropriate, promote the hotel’s Food and Beverage and Catering Outlets.
• Complete appropriate safety training and certifications to perform work tasks.
• Talk with and listen to other employees to effectively exchange information.
• Attend departmental meetings
• Listen to and act on your manager’s feedback regarding your performance; ask relevant questions, and seek training opportunities as needed as we succeed through professional development and teamwork.
• Participate in our Employee of the Quarter and Year processes where we recognize excellence and celebrate success
• Provide nominees for Roedel Companies’ Core Values Award
• It is your responsibility to ensure that all receipts are turned in for processing, including cash/charge receipts as well as invoices.
• You will be responsible for maintaining your timecard by correctly punching in at the start of your shift, out & in for lunch and out after the day because we keep our word and do what is right.

 Education/Experience:

• At least two years of related work experience and supervisory experience is required
• 1-2 years in a customer service environment

Skills:

• Ability to read and write in English
• Have the ability to read and interpret written procedures and communicate those in a manner easily understood by your team.
• Have the ability to effectively deliver all required information to superiors, coworkers, and subordinates.
• Must have the ability to follow directions, capable of working in a fast-paced work environment and perform under stressful situations
• Availability to work varied shifts, according to the needs of the hotel. This includes weekends, evenings, and holidays.
• Must have a comfort level working on a computer
• Will be required to learn the hotels Electronic Maintenance System
• Must have and maintain a Valid, Clean, NYS Driver License
• Brand training, as needed

 Physical Demands and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks. While performing the duties of this position, the employee is regularly required to stand the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is regularly required to stand; walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms. The employee must occasionally lift and move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold. The employee typically comes into contact with water, sanitation solutions, meat products, poultry products, seafood, and produce items. The employee is frequently required to wash hands. The noise level in the work environment is usually moderate to high.