Field Services Technician

Summary

Onsite technician is unlike a bench technician AND must be able to adapt, address all aspects of the computing environment. Technician should have the ability to communicate with customer the solutions

Responsibilities:

• An onsite PC technician should be capable to execute all aspects of repair, maintenance and security to include everything from physical cleaning of components, to detailed software diagnosis
• The technician’s duties also include physical networking functions such as running networking cables between computer stations, servers, hub for the purposes of networking computers
• This requires mechanical knowledge of wiring schema, tools, and layouts with regards to how wires are run in ceilings, walls and fixtures
• Analysis and Investigation of problems
• Installing physical equipment (i.e. networking patch panels, or racks or rack enclosures
• Repair, substitution or replacement of faulty hardware as necessary
• Repair, installation, reinstallation or reprogram of software as necessary
• Testing and error checking of solutions
• Backup of data as necessary to restore functionality
• Provide recommendations as necessary for the general health of the equipment
• Provide technical documentation and/or materials upon request or as necessary
• Follow-up with Customer after the solution has been implemented

Skills:

• Practical knowledge of internal components of workstations and servers to include motherboards, ram, hard drives, video, sound, I/O, optical drives, ports and cooling systems
• Practical knowledge of accessories including keyboards, pointing devices, scanners, printers, networking devices, routers, wireless devices, security devices and gaming devices
• Practical knowledge of stress limitations, heating and cooling limitations, over clocking limitations and networking limitations
• Practical knowledge of assembly, disassembly and maintenance of all hardware components
• Practical knowledge of Windows OS to include installation, recovery, setup and updating
• Practical knowledge of all anti-viral, security and firewall technologies including installation, setup, recovery and updating
• Practical knowledge of most major software suites for office use including Microsoft Office,
• Reasonable knowledge of server applications such as Active Directory, Exchange, MS Server
• Trouble shooting skills in operating systems vs. hardware components
• Trouble shooting skills in spyware, anti-viral removal and spam control
• Trouble shooting skills in Windows OS installation and reinstallation
• Trouble shooting skills in failed hardware identification

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location