Operations Manager

OPERATIONS MANAGER

SUMMARY:

The Operations Manager is an integral part of the company organization, overseeing inventory management, fleet/equipment, facility needs, and IT to ensure smooth and efficient overall business operations.

REPORTS TO:

Chief Strategy Officer

ESSENTIAL RESPONSIBLITIES:

* Manage Inventory Operations

- Identify/resolve problems in the replenishment process with Warehouse

Manager

- Implement inventory control measures as necessary with Retail Director

- Oversee the PO closing process

- Organize and lead inventory audits on a regular basis

* Manage Company Operations

- Create and enforce new SOPs

- Create reports as needed on KRUNCH for data analysis

- Manage company fleet/equipment needs, policies and procedures

- Manage facility needs (construction/repairs, permits, etc)

- Collabote with HR and Warehouse on safety/OSHA concerns

- Work with cross-functional support teams to improve systems as needed

* Act as POS administrator, IT liason and tech support

- Set up new technology equipment (for stores and employees)

- Ensure all electronic equipment is running properly and efficiently

- Troubleshoot all basic technology related issues (stores and employees)

- Work with 3rd party vendor on POS (Retail Pro) troubleshooting

- Keep inventory of all company equipment

- Create new domain accounts and company emails update lists and track

availability

- Oversee security systems

* Manage Staff – attract, inspire and develop great employees

- Create a cohesive team that is motivated to achieve, grow and be lifelong RG

ambassadors

- Manage the full cycle employment process in coordination with HR

- Ensure that the department is well staffed and turnover is kept to a minimum

- Foster an environment of curiosity and learning

- Communicate effectively and set clear priorities, and expectations

- Train and hold the team accountable to department processes and procedures

- Ensure team has what they need to be successful; remove obstacles

- Hold regular 1-1 meetings (biweekly if 1-5 direct reports; monthly if 6 or more

direct reports)

CORE COMPETENCIES EXPECTATIONS:

* Inspire, Motivate and Facilitate Success

- Model our core values with integrity

- Represent the company in a professional and positive manner

- Demonstrate a thorough understanding of the Rolling Greens brand

- Develop genuine, trusting relationships with customers, peers and team

members

- Know the team and how to bring out the best in each of them

- Recognize talented staff and facilitate their growth

- Identify challenges and offer solutions that produce positive outcomes

* Seek Knowledge, Share Wisdom, Be Open

- Work closely with other managers to solve problems, resolve differences, and

achieve common goals

- Stay current on industry trends and best practices relevant to

department/position

- Serve as a resource of knowledge and feedback to management, staff, and

customers

- Contribute to, and participate in, management, inter-departmental, and 1-1

meetings

- Conduct weekly department meetings; educate/lead the team towards the

company vision and goals, and share pertinent information

* Administer Responsibly and Effectively

- Prioritize and delegate strategically

- Set meaningful goals and objectives for the staff

- Deliver constructive and productive performance reviews

- Manage payroll related functions for the department

- Maintain safety records/logs

- Submit all corporate paperwork accurately and timely, including daily closing

reports

- Maintain up to date logs of pertinent information such as passwords,

keyholders, etc. and store in company specified locations

- Take ownership and accountability for projects as assigned

- Follow safety, fleet and other special protocols

- Uphold all company policies, procedures, standards and safety guidelines -

fairly and consistently

SKILLS AND QUALIFICATIONS:

* Education Level

- Bachelor’s degree (Business major preferred)

* Knowledge/Experience

- 3 years of professional experience in Operations or similar field (in Retail

preferred)

- Experience or proficient knowledge of fleet and facilities management

- Previous experience with warehousing and replenishment processes helpful

- Track record of driving business results and achieving goals

- Proven record for hiring and developing talent

* Specific Skills

- Retail Pro RIL and POS application experience strongly preferred

- Computer applications (MS office, specifically advanced Excel)

- Project and conflict management

- Relationship building and people management

- Financial acumen

- Ability to lead and inspire others

- Exceptional verbal and written communication

- Strategic and tactical analysis

- Superior organization

- Ability to prioritize and multi-task in a fast-paced environment

* Other

- Must be 18 years old

- Flexible availability including overtime, weekends, and holidays

- Must be able to travel to all store locations, as needed, throughout the

week/weekend

* Physical Abilities/Demands

- Stand or sit for multiple hours at a time

- Look at a computer screen for multiple hours at a time

- Move about the property

- Close visual acuity and able to look at computer screen for major portion of the

day

- Move about the store/property

- Grasp, reach, finger throughout work day

- Talking and Hearing throughout work day

- Grab, reach, push, pull, bend, twist, stoop, kneel, and crouch occassionally

- Safely lift and move up to 50 pounds without restrictions

- Ascend/descend ladders safely as necessary

* Working Conditions/Environment

- Fast-paced environment with multiple simultaneous priorities

- Exposure to outdoor weather conditions

- Potential exposure to insects (ants, mosquitos, etc.)

- Moderate noise levels

PLEASE NOTE:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees with this title. It is not designed to contain or be interpreted as a comprehensive list of all possible responsibilities, duties and qualifications required of employees assigned to this job. Additional duties/responsibilities may be assigned to the employee from time to time; or the scope of the job may change or be amended at any time at the sole discretion of Rolling Greens.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Education:

• Bachelor's (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No