DONOR DATABASE COORDINATOR

Ronald McDonald House Charities of Greater Chattanooga, Inc.

Position Description

DONOR DATABASE COORDINATOR

Reports to: VP of Development
Status: Full-Time, Non-Exempt

Job Summary
This person will help lead our efforts to capture, organize, use and analyze constituent data to achieve RMHC’s organizational objectives. Responsibilities involve daily oversight of data availability, input, report processing, and communication acknowledging donations, both monetary and in-kind.
Primarily, the Database Coordinator ensures efficiency and timeliness in processing donor information and donations using best practice techniques to maintain optimal data integrity.

Duties and Responsibilities

1. Responsible for the gift accounting process including the proper coding of each donation into the donor database, sending appropriate acknowledgement letters, making notification when gifts are made in honor or memory of individuals, and maintaining all donor records in an accurate and confidential manner.

2. Responsible for depositing all monies received and performing accounting duties to balance the deposit with gift accounting records.

3. Responsible for the issuance of pledge reminders for campaigns such as Phonathon and Share-A-Night

4. Responsible for data retrieval on the donor database for assigned reports, mailings, etc.

5. Responsible for entering all pertinent data for fundraising events such as sponsorships paid and other duties assigned

6. Responsible for data entry to produce statistical reports needed to record the use of the Ronald McDonald House

7. Serves as a member of the professional staff and is expected to assist other staff members with duties such as registering families at the
Ronald McDonald House, training volunteers with regard to office duties, and other team-type duties needed to operate the facilities.

8. Required to attend some fundraising events as assigned by Director of
Development.

9. Other duties as assigned by the Director of Development.

10. Responds to inquiries from volunteers, staff, visitors, and donors periodically.

Ronald McDonald House Charities of Greater Chattanooga, Inc.

Physical Requirements

• Must be able to sit for long periods of time.
• Physical demands may change when a special event occurs.

Employee may lift or move heavy objects, load and unload trucks, and spend most of the weekend, or event time, standing.

Competencies

• Job knowledge –Exhibits ability to learn and apply new skills. Displays understanding of how job is related to others. Uses resources effectively. Strong experience with most primary office software packages, including Excel, Outlook, Word and other typical software systems. Being familiar with Arreva software is a plus!
• Customer service – Displays courtesy and sensitivity. Manages difficult or emotional situations. Meets commitments. Responds promptly to the needs of team members.
• Problem solving – Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages.
• Communications – Expresses ideas and thoughts verbally and in writing. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Judgment – Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process.
• Dependability – Responds to requests for assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Meets attendance and punctuality expectations.

Job Type: Full-time

Pay: $35,000.00 - $38,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Chattanooga, TN 37403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Database administration: 1 year (Preferred)

Work Location: One location