What are the responsibilities and job description for the Customer Service Representative position at Ronco?
Are you outgoing and enjoy helping people? What if you could make a difference by connecting people to something bigger than themselves and providing solutions that help them in their most critical time of need? Are you seeking an exceptional work-from-home opportunity with a dynamic company? If so, we may have the perfect job for you.
Ronco is seeking an experienced Customer Service Representative to assist customers with service requests and inquiries. In this role, you will schedule and communicate service and installation tasks between the field service resources, sales, and our customers to ensure the highest standards of service.
Accountabilities Include:
- Answer calls and emails to assist customers with service requests and inquiries
- Create service and install calls with accurate, valid, and complete information
- Prioritize, assign, and communicate via telephone, email, or dispatching all service requests to appropriate Ronco resources for efficient response and resolution
- Resolve customer inquiries in a timely and accurate fashion to ensure customer satisfaction
- Provide communication updates on the scheduling of services and materials to ensure smooth service delivery to customers
- Work with Managers to create Time and Material and quoted orders per customer requests
- Review, order, and track all material requirements for field deployment and repairs
Requirements for Success:
- High School diploma or equivalent
- Proficient in scheduling, dispatching, and inventory management tools
- Excellent communication skills, both verbal and written
- Previous Customer Service experience a plus
- Professional, reliable, highly organized, and punctual
- Excellent problem-solving skills
- Proficient in MS Office (Excel, Word, PowerPoints, Outlook)
Why Choose Us:
Not to brag, but our team rocks! With an average employee tenure of 13 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun.
In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, uncapped commission, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career? Apply today!
Equal Opportunity /Affirmative Action Employer
Ronco is a drug-free workplace. Employment is subject to passing a drug test.
Salary : $31,400 - $39,800
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