Director of Property Management
Job Posting for Director of Property Management at Roof Above
ROOF ABOVE
Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,200 individuals every day across seven campuses in Charlotte (up to 14 campuses in COVID). Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.
POSITION SUMMARY
The Operational Director plays a key role in ensuring the effective operations of all single site properties. The Operational Director will oversee all Single Site Office Managers. In addition to supervisory duties, they will also assist in overseeing the property of our substance free program. They are essential in maintaining compliance with our funding partners such as Invlivian and NCHFA . The Operation Director is responsible for assuring each property maintains the appropriate reporting and filing systems, responding to customer/tenant inquiries and complaints as needed, managing administrative and operational duties to best support programming.
This position is ideally suited to an individual with strong organizational skills and previous property management experience who enjoys working in a dynamic environment.
ESSENTIAL FUNCTIONS
- Provide direct supervision to single site Office Mangers
- Assure properties remain in compliance and in good standing with our funding partners (i.e., Inlivian, NCHFA, City of Charlotte).
- Oversee and support monthly rent invoicing process and grant billing
- Oversees vendor payments and authorizes relevant expenses for Property Management Team
- Maintain clear communication between RA finance department and Single Site properties
- Assist in design and implementation of office and property policies
- Approves supply purchase requests as needed
- Develop relationships and liaise with community partners such as our local Housing Authority and funding partners
- Track and assist with leases and Use and Occupancy agreement process at multiple locations
- Guide and oversee tenant interim and annual income recertification process at multiple locations
- Oversee database maintenance and ensure information is uploaded to appropriate government systems
- Oversee file and records maintenance according to HUD, NCHFA and Housing Authority’s filing guidelines, retention schedules and policies
- Performs office management duties as needed at Single Site Properties
- Manage Centre Terrace Property tasks (ie rent, files, vacancies, inspections)
- Perform other duties as assigned.
- Deep commitment to Roof Above core values
EDUCATION, EXPERIENCE AND SKILLS REQUIRED
- High School Diploma or Equivalent
- 8 years’ experience working in an administrative role
- Experience in a supervisor role
- Knowledge of office administration
- Property management experience and knowledge of property compliance
- Ability to successfully complete Section 8 and Public Housing training
- Ability to use a range of office software, including email, spreadsheets, and databases (experience with Microsoft Dynamics a plus)
- Able to produce business correspondence, proofread for grammar, spelling and punctuation with a high degree of accuracy
- Ability to maintain a high level of accuracy in preparing and entering data
- Excellent interpersonal skills
- Ability to set good boundaries with tenants and other customers
- Analytical and problem-solving skills
- Decision-making skills
- Effective verbal and written communication skills
- Attention to detail and high level of accuracy
- Effective organizational skills
- Ability to juggle multiple tasks and deadlines
PROGRAM OVERVIEW
Single Site PSH programs include Moore Place (120 unit), SECU The Rise on Clanton (88 unit), Homeful Housing at HillRock Estates (75 unit) and The 55 PSH (92 unit) Program (soon to be named). Our philosophy follows “a housing first” and “harm reduction” approach.
WORKING ENVIRONMENT
Individuals must be able to work with limited supervision, embrace a fast-paced environment, and be comfortable de-escalating negative behaviors with diverse individuals including persons with mental illness and substance use issues.
OUR VALUES:
Heart for the Work
- We choose this work and embrace this place.
- We practice radical compassion.
- We each do our unique part to end homelessness.
Solution-Oriented
- Grounding ourselves in what we know, we imagine what is possible.
- We are intentional about getting the right people involved and we move towards effective action.
- We are exhaustive in our search for solutions.
Bring Our Best
- We practice self-care, self-awareness, and safety.
- We recognize what we need to let go of to move forward.
- We exercise diligence and grit.
Value Others
- We honor the profound worth of each life and our work reflects it.
- We meet people where they are and approach others with genuine curiosity.
- We know we can’t do it alone. We are stronger and smarter together.
Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Salary.com Estimation for Director of Property Management in Charlotte, NC
$57,745 to $78,317
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Job openings at Roof Above
Roof Above
Charlotte, NC
Full Time
Roof Above
Charlotte, NC
Full Time
Roof Above
Charlotte, NC
Full Time
Roof Above
Charlotte, NC
Full Time
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