What are the responsibilities and job description for the Front Desk Concierge- Overnight Position position at ROOST Detroit?
ROOST at our Detroit location is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay.
We are searching for a passionate candidate to join our overnight front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.
Job Duties:
- Manage online, phone, and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events
- Arrange specialized services for VIP customers
- Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
Salary : $28,200 - $35,700
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