Assistant Property Manager

Description

Summary:

Responsible to assist Property Manager with all on-site day-to-day residential property operations. Take over the role of Property Manager in their absence.

Essential Duties and Responsibilities:

• The assistant property manager assumes responsibility for the property when the property manager is not present.
• Assists the Property Manager with general operations of the community by performing inspections to ensure the community rules and regulations are adhered to.
• Responsible for leasing apartments, including showing models and common areas, explaining the benefits of the community, process lease agreements, and coordinating the "move-in."
• Prepares and maintains resident files
• Provides on-going assistance to residents after move-in.
• Assist the Property Manager with collection and processing of all rent payments, postings, and purchase orders.
• Assist the Property Manager with taking 30 day notices and processing move outs (inspections and dispositions) including process final account statements to include SODA requests.
• Assist the Property Manager with late notices, serving 7 Day Pay or Quits and serving eviction notices. Filing evictions and attends court hearings if required.
• Assist the Property Manager by filing evictions as needed and represent the property at court hearings if required.
• Assist the Property Manager process final account statements to include SODA requests.
• Inspect vacancies, make ready’s and follow up on all work orders as necessary.
• Complete all reports for Property Manager, Regional Manager and Chief Operations Officer upon request. This will include Weekly Reports and Daily Reports. Prepares community reports
• Assist leasing agents when necessary. To include training, motivating, role playing and leasing when needed.
• Weekly and monthly monitoring that all leasing agents are following up on prospective residents, using proper tools (guest cards, traffic logs, etc.) and proper closing ratios are being maintained.
• Prepare Market Surveys weekly and monthly as well as shop competitive properties regularly.
• Assist the Property Manager with resident complaints and concerns.
• Prepare lease renewal letters and lease renewal recap monthly. Ensure that all notices are sent out properly prepared and on a timely basis.
• Assist Property Manager create purchase orders, invoice review and preparing any bills for accounting department, including proper coding and logging of the Declining Log sheet.
• Prepare bank deposits and ensure that they are made on a daily basis.
• Perform all tasks assigned by the Property Manager or Regional Manager.
• Abide by all Stout Management Company policies and procedures and use all appropriate forms.
• Report any theft, vandalism, trip hazards or resident complaints to manager
• Must dress and act in a professional manner, following Stout Management Company’s dress code
• Maintain strict confidentiality of all Stout Management information and report any breach of integrity which occurs at your property to the Property Manager or Regional Manager immediately.
• Prepare and follow-up on maintenance work orders
• All other administrative duties as assigned by the Property Manager and Regional Manager.
• Responsible for building and maintaining positive resident and community relationships.
• Performs tasks associated with the operation of the property including rent collections, resident services.
• Assist with creating resident retention programs and maintenance.
• Assist in validating prospect/resident rental eligibility using designated background verification process.
• Monitoring the completion of service requests and make-ready, report preparation, unit inspections and marketing.
• Regularly inspect tenant units including patios, balconies, common areas, base building areas and grounds to ensure a high level of maintenance, regularly interfacing with internal staff and vendors to maintain same.
• Analyze current maintenance programs/procedures and make recommendations to Property Manager that ensures operating efficiency and effectiveness.
• Partner with Property Manager to identify and achieve additional income.
• Maintain a working knowledge of Company databases and information/reporting tools.
• Excellent customer service skills
• Ability to interact effectively with management, peers, and residents
• Maintaining high company standards
• Promotes positive relationships with all employees.
• English proficiency
• Ability to work weekends
• Answer telephone
• Prepare and submit various reports as directed
• This job description in no way states or implies that these are the only duties to be performed by this employee. You will be requested to follow any other instructions and be prepared to perform any other duties requested by the Property Manager or Regional Manager.

Non-Essential Functions:

Perform other assigned duties.

Supervisory Responsibilities

Indirectly supervises employee(s) in the Leasing staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of OneSite, Yardi, Rentroll Internet software; Excel Spreadsheet software and Word Word Processing software.

Certificates, Licenses, Registrations

Fair Housing Certification, A Valid, Unexpired Driver's License

Other Skills and Abilities

Ability to speak fluent Spanish may be required for communication with residents based on property demographics.

Other Qualifications

Must be able to travel 20% of the time

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to outside weather conditions; extreme cold and extreme heat. The employee is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The noise level in the work environment is usually quiet.

Stout Management is a drug free work place and equal opportunity employer.
Successful candidates must consent to a drug test and pass a background check upon accepting this position and prior to their start date. This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function.