Project Manager

Who We Are

Roostify is a venture-backed fintech company committed to transforming traditional mortgage lending into a modern, enjoyable experience. Simple to implement and engineered to deliver a secure end-to-end process, Roostify’s transformational technology includes easily configurable workflows and a deeply integrated platform to foster an accelerated and personalized home buying journey.

Some of the largest banks in the world rely on Roostify to empower lenders to confidently guide customers and help them unlock life’s big moments.

Here are some interesting facts to help you get to know Roostify: 

• Roostify is helping lenders process more than $50 billion on loans each month, from large enterprise banks to thriving independent brokerages
• Our CEO, Rajesh Bhat was named one of the 100 Most Intriguing Entrepreneurs at the 2021 Builders Innovators Summit by Goldman Sachs
• 2020 Google Cloud Technology Partner of the Year Award for AI and ML
• Two time HousingWire’s Tech100 Award Winner
• Active members of NAMMBA - the National Association of Minority Mortgage Bankers of America
• We are a distributed team and we have Roosties in 23 different states

Challenges You Will Solve

The Program and Service Delivery team at Roostify is responsible for managing platform and software projects and helping our enterprise business customers adopt new features, consume releases, and manage change.  We work with Product, Engineering, Support, and Customer Success teams to ensure that our platform and our customers’ businesses evolve together.  We facilitate and enhance Roostify’s product and software delivery lifecycle, and design and tailor the platform to our customer’s business processes and goals, in order to bring our features to market in a predictable manner that exceeds our customer’s expectations.

The Project Manager (Customer) position is responsible for managing multiple software engineering delivery efforts into coordinated releases for our largest and most strategic customers, national banks and mortgage lenders. In short, the Project Manager makes sure that our customer-facing technical projects run smoothly and on time. These efforts could include standard code releases, security updates, environment and infrastructure upgrades, hot fixes, custom interfaces, technical configurations, onboarding and new implementations.

The PM will be expected to wear many hats and remain flexible to handle work that stretches beyond just pure project management.  The PM will collaborate across both Roostify’s and our customers’ engineering teams, build schedules and project plans, manage risks and interdependencies, and ultimately ensure high quality and on-time delivery of complex technical projects.  The work may include requirements gathering, business and systems analysis, bug triage, training, and hands on technical configuration work.  The PM will also contribute best practices and help drive ongoing improvements to our software delivery processes.

What You’ll Do

• Manage multiple software engineering efforts for enterprise customers, ensuring on-time delivery with high quality
• Set up project schedule, key milestones and collaborate with project team members from Product, Engineering, Support, and our customers, to deliver to the schedule
• Proactively identify and mitigate project risks and manage interdependencies
• Communicate project status, issues, and solutions to all stakeholders
• Hands-on light technical work including bug triage, technical configuration, and solutions design
• Collaborate with Roostify and our customers’ engineering teams to solve issues and drive progress

What You’ll Bring

• 3 years experience managing complex software implementations 
• Experience with agile software delivery methodologies (e.g. Scrum, Kanban)
• Experience with cloud based SaaS infrastructure, related technologies, and a willingness to learn new technologies as needed
• Experience with software delivery and management tools (e.g. JIRA, Zendesk, etc.)
• Experience with project management software a plus, but not required
• Consulting, professional services, or other related experience in delivering technical solutions for large enterprise customers
• Aptitude for, and experience a plus, for working with APIs and related tools such as Postman, working with Splunk or other application logging tools, and working with YAML or other mark-up languages such as XML or JSON.

Roostify HQ is located in San Francisco, CA, and we are open to remote work within the USA for this role.  Please update this section for where the role may sit

Benefits & Perks

At Roostify we know that people do their best when they feel their best; we care about our people and want them to thrive. Here are some of the benefits we’re proud to offer our full-time team members:

• Competitive Salary & Equity Packages
• Health, Dental, and Vision Plans
• 401K with match
• Flexible Vacation Time
• Tuition Reimbursement Program
• Bonus Program

Roostify is an Equal Opportunity Employer 

At Roostify, we put people first. We strive to provide the best experiences to our employees and candidates. We consider applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.