Who We Are
CBORD and Horizon are the world’s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.
What You’ll Be Doing
The Implementation Associate will perform on-site and remote implementations of CBORD / Horizon Software solutions including training and offering best practice recommendations serving as the Subject Matter Expert (SME).
- Perform on-site and remote implementation activities for CBORD / Horizon solutions which may include:
- Install, configure and test server hardware and software
- Verify / Validate interface connectivity
- Collaborate with internal / external team members to ensure completion of tasks and client satisfaction
- Conduct product training in group settings and in individual sessions
- Create written documentation supporting scheduled activity; agenda, status report, project timeline / implementation plan, post go live review assessment
- Provide implementation support that can include creation / review of operations to align with CBORD / Horizon best practices to ensure successful client engagements
- Follow internal guidelines for travel arrangements to ensure alignment with client contractual requirements
- Timely submission of required documentation
- Coordinate technical support as needed
- Achieve individual revenue plan and billable utilization target
- Develop and grow CBORD / Horizon systems knowledge and supporting third party tools
What You’ll Bring to the Table
- Bachelor’s degree preferred or 1 to 3 years of related experience
- Registered Dietician (RD) or RD eligible if working with clinical systems strongly preferred
- Child Nutrition program experience is a plus
- Applicable work experience related to system(s), strongly preferred
- Proficient training and presentation skills
- Good writing and communication skills
- Good human relations and interpersonal skills
- Good time management, decision making and organization skills
- Customer first mindset
- Professional appearance and presentation
- Intermediate skills with Microsoft Office suite of products
- Ability to manage stressful situations
- Personal credit card required with enough credit to accommodate ten days of travel expenses
What’s Good to Know
- Regular business travel is required, dependent on client need
- Home office based when not traveling
- Valid Driver’s License required
- COVID vaccination required per client guidelines
Who You’ll Work with
- External customers
- Internal customers including Implementation, Project Management Office, Database Services, FNS Integration Services, Sales, Product Management, Development, Support and Managed Services
Why Join the CBORD Horizon DREAMteam?
DREAMteam (how we refer to all of us) You’re engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You’re a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You’re an extension of our talent acquisition team – always scouting top talent to join our team.
DREAMperks
Staying Healthy
- Eligible team members have access to a robust health insurance plan on their first day of employment.
- To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year.
- Access to an Employee Assistance Program.
Enjoying Time-Off
Eligible team members are granted with the following paid time off annually:
- Vacation: 15 vacation days; pro-rated during the first year
- Holidays: 10 paid holidays each year
- Sick Time: 5 sick days
- Personal days: 3 personal days; pro-rated during the first year
Planning for the Future
- Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
- Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
- Access to FSA Plans & Commuter Benefit Plans
- 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay. Fully vested on day one.
- Access to the Roper Employee Stock Purchase Plan
- Paid Parental Leave Program
Make an Impact
- DREAMcares (The Company’s outreach initiative to support our extended community): Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization.
Apply and Join the DREAMteam
To view more amazing roles at CBORD and Horizon, visit our career pages at www.cbord.com/careers
This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.