Salary Job Openings

Customer Service Representative

Roscoe and Associates
South Beloit, IL Full Time
POSTED ON 4/18/2024

Job Description

Job Description

Schedule

  • Monday-Friday
  • 7 : 00AM-3 : 30PM

Benefits / Perks

  • Competitive Compensation
  • Paid Time Off
  • Matching 401K

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

  • Receive a high volume of inbound calls and emails
  • Identify the reason for the customers call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Reach out to current customers to provide upgrade options
  • Oversee customer RMAs and Trade-Ins.
  • Generate shipping labels for customers RMA requests
  • Follow up with customers

Qualifications

  • High school diploma / GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

All applicants subject to drug screening and background check.

3 days ago

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