Onsite technician

100% onsite role, Need local Candidate

Required skills :

• Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s).
• Software installation, support and make sure it is compliance with Client standards.
• Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking.

Role Responsibilities :

• Create, Receive, Monitor, Maintain and Resolve work tickets.
• Maintain on-site presence at designated service locations to support end users.
• Perform pro-active and on-demand health check of IT systems including, but not limited to : printers, copiers, fax machines, scanners, and video conference equipment.
• Training end users on how to operate office automation equipment as requested.
• New hire orientation including show user how to work on IT assets daily basis, debrief Client policy(s) such as security policy, usage etc.
• Hardware platform troubleshooting and management.
• Software platform troubleshooting and management.
• Perform secure password management for all provided passwords.
• Support access to corporate network / wireless and applications (both on network as well as over VPN).
• Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups.
• Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking.
• Identify, gain approval, and enter all project(s) as assigned by your manager into project tracker.
• Assist with different regional projects for designated service locations, act as local hand and feet support.
• Expected Behaviors and Support Model Process (Some apply to a 2 Tech Partners site(s)).
• Tech Partners that work at the same site support the local user group and share and monitor the same ticket queues including but not limited to : Onsite Support US L2 / CA L2 / MX L2 / Legacy ticket queue(s).

Tickets must always be updated with a status.

Tech Partners will serve as each other’s backup support when they are away from the office and it is their responsibility to update the backup Tech Partner with their status, including updates to the worklog from any applicable tickets.

In addition, they will keep their manager informed of any planned and unplanned type of leave to make sure there is proper support and coverage.

• Both Tech Partners have equal responsibility to manage IT assets and support IT assets in the assigned location. The facility will notify both Tech Partners by email regarding all IT assets.
• A ticket will need to be assigned prior to asset delivery. The Tech Partner will reply to the facility to then request the assets be delivered / pickup to their desk.
• Tech Partners will share equal ADM permission to support users and facilitate the needs that come from infrastructure and operational teams in the facility.
• Tech Partners will have the same physical access to the MDF / IDF / other area(s)such as conference room(s), storage room(s) etc.

to perform as required by their duties.

• Tech Partners will be involved in alternative local and regional project task as assigned and upon approval by their manager.
• Ideally 2 years'' experience but I’m ok with fresh graduates and techs with certificates but no experience (google IT certification and CompTIA A ).
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits :

For information and details on employment benefits offered with this position, please visit

here

Should you have any questions / concerns, please contact our HR Department via our secure

website

California Pay Equity :

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.

Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.

S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13 / 10-91.).

Last updated : 2024-10-09