Concierge

Under general supervision, the primary role of the Concierge is to provide excellent hospitality as they are the first impression for all visitors at HumanGood. The Concierge greets residents, potential residents, families, visitors and vendors while managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts. They assist with resident services such as transportation, mail and deliveries and the coordination of visitors. The Concierge will ensure that resident’s privacy, rights and safety is maintained at all times. The Concierge disseminates information in person or on telephone; operates a telephone console or switchboard, computer, fax machine, copy machine; performs general clerical and light administrative duties. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction.

Shifts:

Tower- 8AM- 4PM and 4PM-8PM

Skilled- 8:30AM-3:30PM 3:30PM-7:30PM

Schedule will vary during the week, must have availability for weekends, evenings, and holidays.

Pay: $16.50-17

Work Duties

• Greets residents, potential residents, families, visitors and vendors while managing both external and internal calls, taking and communicating messages;
• Assist with resident services such as transportation, mail and deliveries and the coordination of visitors;
• Receives, sorts and distributes incoming mail and packages, prepares outgoing mail and packages for company and residents;
• Operates postal machine;
• May perform moderate clerical or administrative duties;

MINIMUM REQUIREMENTS

Education –

• High school diploma, GED or equivalent

Experience/Training –

• Prefer three years’ clerical experience or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Computer skills using Microsoft suite and desktop publishing software, faxing, copying and the use of a paper shredder; minimum one year,

As the largest nonprofit owner/operator of senior living communities in California and one of the largest in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members:

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1st of the month following your start date
• $25 per line Cell Phone Plan
• Tuition Reimbursement
• 5 star employer-paid employee assistance program
• Find additional benefits here: www.HGcareers.org

Part-Time/Per Diem Team Members:

• Medical benefits starts the 1st of the month following your start date
• Matching 401(k)
• Tuition Reimbursement
• $25 per line Cell Phone Plan

Skills

• Outlook
• MS WORD
• MS Excel