Store Protection Specialist

Ross Stores
Stickney, IL Full Time
POSTED ON 4/2/2023 CLOSED ON 4/14/2023

What are the responsibilities and job description for the Store Protection Specialist position at Ross Stores?

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.; The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership.; Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.; Must embrace Company values and have a mentality to protect the Ross treasure.

ESSENTIAL FUNCTIONS:

Maintaining Safe ; Secure Environment:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
  • Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
  • Removes clutter and ensures safe, clear egress to emergency exits.


Developing Great Teams ; Partnerships:

  • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
  • Treats all Customers and Associates with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times.; Recognizes Associates using Company recognition programs.
  • Regular involvement with internal and external partners.; May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
  • Other duties as assigned to support Loss Prevention initiatives.


Personal and Store Brand

  • Represents and supports the Company brand at all times.
  • Maintains a professional appearance, in accordance with Company dress code.


Mitigating Theft ; Fraud:

  • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends.; Effectively communicates to Store Leadership and Loss Prevention Leadership.
  • Adheres to Company policy for external theft response.
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.


Minimizing Operational Shortage:

  • Increases Store awareness on effective processes to minimize operational shortage.; Trains and educates Associates on shortage reduction initiatives.
  • Observes and validates proper checkout procedures for Customers and Associates.


COMPETENCIES:

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns ; Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability ; Execution


QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • High School education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active Security Guard License preferred
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the Store team.
  • Excellent Customer service skills.
  • Proven ability to effectively resolve conflict.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.


PHYSICAL REQUIREMENTS/ADA:

  • Consistent timeliness and regular attendance.;;
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
  • Certain assignments may require other qualifications and skills.


SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position.; It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.; Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Store Protection Specialist
Ross Stores -
Markham, IL
Store Protection Specialist
Ross Stores -
Melrose, IL
Store Protection Specialist
Ross Stores -
Villa Park, IL

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Store Protection Specialist.

Click the checkbox next to the jobs that you are interested in.

  • Access Control Skill

    • Income Estimation: $43,639 - $56,157
    • Income Estimation: $56,343 - $78,134
  • Auditing Skill

    • Income Estimation: $40,157 - $50,720
    • Income Estimation: $43,794 - $54,054
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Ross Stores

Ross Stores
Hired Organization Address Bellevue, NE Full Time
Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over ...
Ross Stores
Hired Organization Address Dublin, CA Full Time
Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over ...
Ross Stores
Hired Organization Address Dublin, CA Full Time
Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over ...
Ross Stores
Hired Organization Address St Augustine, FL Full Time
Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over ...

Not the job you're looking for? Here are some other Store Protection Specialist jobs in the Stickney, IL area that may be a better fit.

Store Protection Specialist

Ross Stores, Hillside, IL

Store Protection Specialist

Ross Stores, Calumet, IL