Server

Position:                      Food and Beverage Server

Department:               Food and Beverage

Reports to:                  Food and Beverage Manager, Assistant Manager

Supervises:                  Supervisory duties are not included in this position

Job Summary

The Food and Beverage Sever is responsible for taking food and beverage orders, requesting these orders from the appropriate station and delivering the finished order back to the member or guest in an efficient and technically correct manner.  Courtesy, cleanliness, interest and a proficiency with food and beverage service skills are necessary to provide members and their guests with an enjoyable dining experience.  

Essential Job Tasks

1. Performs assigned side duties including opening, closing and routine cleaning.
2. Remains in the assigned serving area and pays immediate attention to guests when seated.
3. Assists in greeting guests, seating guests and distributing menus in the absence of the Dining Room Manager.
4. Takes orders and enters into POS terminal according to proper procedure.
5. Takes cocktail orders according to established procedures.
6. Delivers finished food or beverage product to the member according to established food and beverage service procedure.
7. Attends to members’ and guests’ needs throughout the meal according to established food and beverage service procedures.
8. Clears the table according to established procedure.
9. Completes the billing and chit process according to established procedure, audits bill to check that food and beverage charges are correct and complete.   Closes out daily shift on POS.
10. Keeps work area and side station clean, sanitary and orderly.
11. Attends pre-meal meetings and understands preparation of all menu items.   Is directly responsible for knowing the preparation details of all food served. 
12. Advises supervisor of any complaints as soon as they occur.
13. Assists other workers in the completion of their tasks, if needed.
14. Adheres to state law and Club policy regarding the serving of alcoholic beverages to minors and adults.
15. Assist management with enforcing the established standards of dress, cell phone restrictions and other Club rules for members and guests.
16. Reports and delivers any lost and found items to the supervisor
17. Follows directives and completes assignments with a minimum of supervision.
18. Attends and actively participates in regularly scheduled staff meetings.
19. Adheres to all Club policies including the work/break schedule, electronic device and uniform policies.
20. Performs all work according to established procedures, with particular emphasis on safety.
21. Avails him/herself, to the best of his/her abilities, to directly assist in the furtherance of member satisfaction.  Always maintains a friendly, hospitable and helpful attitude with all members, guests and fellow employees.
22. Any other duties as assigned by management.

Education, Licenses and Certifications:       

• Must be able to speak, read and write English fluently. Effective oral communication skills are essential.
• Possesses basic math skills and have the ability to operate POS.
• Of legal age to prepare and serve alcoholic beverages.

Experience:     

• At least one year of food service work experience is desirable, but not necessary. 

Physical:         

• Must be able to stand for long periods of time. 
• Frequent bending, squatting, lifting and turning required. 
• Frequent lifting of heavy objects.
• Occasionally exposed to wet/humid conditions; extreme cold; extreme heat. 
• Continuous repetitive motions.