Lead, Solutions Architect

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

The Royal Caribbean Group has an exciting career opportunity for a full time Lead Solutions Architect

This position sits on-site in Miami FL

Position Summary:

As a Solution Architect this position is responsible and will lead the database design and platform configuration of the Company’s incident reporting and claims system (using Salesforcecom platform) to develop and promote optimal design solutions for its users in conjunction with the needs of the department This role is highly technical in nature and requires demonstrated attention to detail execution and follow-up on multiple initiatives with the Risk Management department The ability to analyze identify develop and implement process improvements within the organization is a key factor of success in this role The incumbent will be a trusted advisor to our team and clients and an effective mentor for other Salesforce professionals working alongside you

Essential Duties and Responsibilities:

Administration of the Salesforce environment; responsibilities include customizing and implementing profiles roles security settings validation rules applications custom objects custom fields page layouts workflows flows approvals dashboards reports etc

Designs quality scalable and performant solutions inside Salesforce in a coherent and streamlined solution
Integrate risk management safety or healthcare industry background with database design and platform configuration knowledge to develop optimal design solutions for the Company’s Risk Management System
Lead discovery sessions with business owners to understand the existing and desired business processes and liaise between multiple departments to facilitate project scoping requirements gathering and solution architecting
Analyze identify develop and implement process improvements both within and outside the Risk Management system
Promote consistent design and best practice methodologies to solve similar problems across multiple departments an Riskonnect applications
Deliver high-quality documentation of business requirements and design specifications for implementation
Onboarding and off-boarding of Salesforce users (internal and external)
Remaining current on Salesforcecom best practices and technologies and advising on these practices for Salesforce based solutions
Work in lockstep with management in the incident management process
Train team members internal and external in the use of the complex systems
Monitors all help tickets and works with internal and external partners to ensure timely resolution
Assists with department budgeting as necessary
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position
• Employees will be required to perform any other job-related duties assigned by their supervisor or management

Qualifications Knowledge and Skills:

• Strong database design skills
• Ability to translate business requirements into written technical specs
Bachelor’s degree from an accredited University in risk management industrial engineering
• information science or related field (MBA or advanced degree preferred)
• Experience with global/international operations/organization a plus
Limited travel expected however must be able to travel up to 20% of the time
• including trips abroad
• Salesforce/Riskonnect Administrator and Salesforce certification
Very strong APEX & Visualforce development skills Controllers Forcecom custom development Custom Settings Triggers JavaScript
• JSON and SOQL is required
• Experience building managed applications & AppExchange development experience is a major plus
Deployment automation is a strong plus using Metadata API
• Change Set and ANT
• Experience working at a software product company is a major plus
• Experience integrating with Python and/or java is a plus
• Agile development experience
• Project Management experience with complex and long-term projects
Demonstrates a strategic approach to solution design
• with proven ability to develop and execute tactical plans to support the strategy
Excellent ability to coach
• motivate and direct work tasks to a multi-disciplinary team of professionals
Ability to develop presentations and effectively present information to top management public groups
• and/or board of directors
• Process oriented and able to lead and affect process change and improvements
Self-motivated adaptive proactive quick learner and work well with others with minimum supervision
• in a fast paced dynamic environment
Strong technical analytic
• problem solving and communication skills (both written and verbal)
Strong attention to detail
• yet maintain a big-picture point of view
Excellent written and oral communication skills and the ability to work effectively with all levels of management staff and vendors Exceptional interpersonal and organizational skills Ability to work in fast-paced environment with multiple projects and priorities Ability to meet deadlines and prioritize requests

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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