Mortgage Servicing Specialist

Royal Credit Union is looking for a self-motivated team member committed to working in a team, to join our fast-paced Mortgage Servicing Team. If you are looking for a position where you can use your strong communication skills, positive attitude, problem solving skills and a strong sense of Member Service, this career opportunity is for you!  Hourly Wage: $16.90- $21.60 (candidates with significant related experience may be higher and pay rate is dependent on office location)          Work Schedule and Office Location: This is a full-time, hourly position working core hours between 8:30 am – 5:00 pm Monday – Friday with additional hours as needed.     This position can be located at one of the following locations: ·        Eau Claire, WI ·        Arden Hills, MN   Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.  Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization. In addition, this position is part of Royal's workplace flexibility program and has the ability to be remote after training and proficient in the position which is typically the first 6-9 month. Candidates must be able to commit to the first 6-9 months being in person. Please Note: We reserve the right to extend the training time in office as necessary.   Team Member Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!     Description: A Mortgage Servicing Specialist is responsible for providing all servicing functions on mortgages and Home Equity Lines of Credit (HELOCs) loans throughout the lifecycle of the loan.  This requires complete and accurate processing of transactions to avoid repurchase or collection risks, as well as ensuring compliance with daily processes.  A Mortgage Servicing Specialist will provide support to both Royal Credit Union Team Members and Members for all of Royal's mortgage and HELOC loan products with exceptional, efficient, and accurate Member Service.   Requirements: • Previous customer service experience • Have a working knowledge of financial services and basic accounting principles • Proficient using a computer with various programs including Microsoft Office • Be able to maintain a high level of confidentiality • Function in a high-volume environment and within time constraints to meet deadlines • Ability to pay close attention to detail and be extremely accurate • Excellent customer service ability and exhibit composure when dealing with difficult members • Communicate and live Royal's core purpose and values, these define and drive our organizational culture     Preferred Experience: • Experience working in a financial institution and/or call center environment