Manager, ERP Systems

Overview

COMPANY PROFILE:

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care.

We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing!

At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high-impact accounts across the country based on exceptional products and service.

We believe serving our customers well, serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new, high-impact accounts across the country by offering exceptional products and service.

Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow.

BENEFITS:

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.

Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.

SUMMARY:

The Manager, ERP Systems reports to the Director, Information Technology and is responsible for integrating, maintaining, and optimizing the organization's enterprise resource planning (ERP) systems and associated support systems. Through cross-functional collaboration, the Manager, ERP Systems strategically recommends and implements business solutions that aim to improve business process efficiencies through ERP modules and technology. This role contributes at both a tactical and strategic level.

SUPERVISORY RESPONSIBILITES:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Oversees the work of third-party vendors.
• Develops and manages budget for assigned area.
  
  
  

KEY RESPONSIBILITIES:

• Provide primary support for ERP modules and associated systems, currently SAP FICO, CICO, SM SD, AA, and MM modules and report writer.
• Lead the implementation of system changes, testing plans, troubleshooting, and problem resolution across all ERP modules, including interfaces with third-party software.
• Define, review, and drive the ERP systems vision, project roadmap(s), testing, and functionality to ensure alignment with company objectives.
• Develop, measure, and monitor the ongoing effectiveness of IT services related to ERP, ensuring continuous improvement and alignment with business needs.
• Collaborate with stakeholders to identify ERP technology solutions aligning with business objectives and define requirements for new systems or process enhancements.
• Plan and manage system changes and projects, including developing functional specifications, configuring enhancements, and providing end-user documentation and training.
• Deliver formal presentations demonstrating a deep understanding of optimizing business processes, systems, and reporting requirements.
• Evaluate third-party vendor performance, negotiate contracts, and maintain strong partnerships for quality service delivery.
• Stay updated on developments in ERP systems, computer software, hardware, managed services, and IT operations management practices.
• Pursue growth opportunities by attending conferences, workshops, networking, and seeking relevant professional education/certifications.
• All other duties as assigned.
  
  
  

MINIMUM QUALIFICATIONS:

• Minimum bachelor’s degree - preferably in Computer Science, Management Information Systems, Engineering, Mathematics, Statistics, or another related field and/or the equivalent in education and work experience.
• Minimum of 7 years of relevant IT experience.
• Working knowledge of basic financial principles (i.e., credits, debits, general ledgers, sales & use tax)
• At least five years of experience in functional support of multiple SAP modules, including but not limited to SAP FICO, SD, AA, CICO, MM, and SM.
• Working knowledge of basis administration.
• Prior experience as a leader in an ERP team.
• Exposure to full life cycle ERP implementations.
• Four or more years of supervisory experience leading application development teams.
• Extensive, demonstrable experience in project management, facilitating communication between vendors, customers/business, and project teams.
• Proven ability to develop tactical plans for the delivery of application services.
• Proficiency in SAP Development Tools, SAP Script, Smart Forms, and all SAP ECC 6.0 modules.
• Working knowledge of hardware and software, including Microsoft development tools and server technologies.
• Familiarity with database design and data modeling techniques.
• Exceptional customer service attitude for both internal and external customers.
• Flexibility to meet customer needs while maintaining a strong work ethic.
• Strong communication skills, both verbal and written.
  
  
  

PREFERRED QUALIFICATIONS:

• Advanced degree such as a master’s degree.
• Experience in a manufacturing or distribution industry.
• Knowledge of manufacturing and distribution industry working standards as it relates to ERP systems.
• Two full life cycle SAP implementations.
  
  
  

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Some physical requirements may include:
• Frequent sitting, standing, walking, reaching, typing, reading, talking, and hearing.
• The ability to lift up to 15 pounds with or without assistance.
• The ability to successfully complete the pre-employment process.