Server

Server Job Description

Reports To:                  On Board Leaders

FLSA Status:                 Hourly, Non-Exempt

Prepared By:               Human Resources Director

Prepared Date:            5/3/24

Compensation:            $11.40 per hour 16% cash share of service charge for each departure worked

Summary:

Serves guests quickly, efficiently, and with complete knowledge of food and beverage menus. Offers superior customer service and maintains station in a clean and orderly manner throughout shift.

About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.

Essential Functions

·         Warmly greets and acknowledges guests upon arrival.

·         Check’s customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages when ordered.

·         Effectively merchandise food and beverage menus in an informative, friendly, and enthusiastic manner. Answering any questions customers may have concerning menu items.

·         Informs customers of any specials.

·         Polishes all silverware used for service.

·         Accurately takes guest orders in a timely fashion and enters the order into computer system for transmittal to kitchen staff.

·         Checks with customers to ensure that they are enjoying their meals and take action to correct any problems timely.

·         Serve food and/or beverages to customers.

·         Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.

·         Cleans, stocks, and maintains the workstations throughout shift.

·         Follows all safety and sanitation policies and procedures.

·         Correctly and precisely calculates each guest check and collect payments.

·         Complete cleaning tasks on board during, between and after departures.

·         Performs additional responsibilities as directed by management.

Education/Minimum Requirements

·         High school diploma or actively pursuing an education

·         Prior experience serving in a restaurant preferred

·         TIPS certified preferred

Knowledge

·         Knowledge of principles and processes for providing customer and personal services. This includes ability to assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.

·         Understanding of federal, state, and local liquor laws

Skills/Aptitudes

·         Ability to perform basic math skills such as adding and subtracting, counting cash/change

·         Ability to read/speak/write the English language and communicate professionally and effectively.

·         Ability to take direction and work under moderate supervision

·         Ability to work in a team environment

·         Ability to work quickly, calmly, and effectively under pressure

·         Active listening skills: having the ability to give full attention to what others are communicating, taking time to understand, asking questions when appropriate and not interrupting.

·         Ability to problem-solve using critical thinking, be self-motivated, and organized

·         Conflict Resolution, ability to deal with unpleasant or angry customers.

Working Conditions/Essential Job Functions

·         This position will spend 95% of the time standing/walking and 5% of the time sitting

·         Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.

·         This position requires the ability to work/move safely on a moving train.

·         Must be able to lift and carry up to 50 lbs.

·         Direct contact with guests, managers, and co-workers.

·         Occasional environmental exposures to cold, heat, snow, rain and water.

Salary : $11