What are the responsibilities and job description for the Onsite Lead position at RP Pro Services?
RP Professional Services is a rapidly growing Technology consulting firm headquartered in Virginia. We’re an 8a and Service-Disabled Veteran-Owned Small Business (SDVOSB) serving both federal and commercial customers. At RP, we help our clients achieve their mission by developing value-driven, customized solutions that are executed by the best people. Our dedication to our employees and clients is driven by our promise to deliver Excellence, Value, and Flexibility. "People, not just Resources" is more than our motto; it's the foundation on which we are built!
RP is seeking an On-Site Lead to support the Small Business Administration's (SBA) Birmingham office. The On-site Lead will lead a team of Loan Specialists and Loan Processing Assistants.
Responsibilities:
- Audit and follow up with team members who have discrepancies on their time sheets.
- Liaison for follow-up with presence and participation and performance issues with SBA managers.
- Coordinate weekly Onsite Team Lead meetings.
- Assist with resolving team issues and tracking with Agenda.
- Assist with gaining input to the Bi-Weekly Status Report.
- Assist in implementing and tracking metrics and performance.
- Mitigate any access issues.
- Assist in onboarding new hires.
- Apply discretion for effortless functioning of highlighting internal and external workload through
monitoring and tracking team tasks. - Host and attend meetings and trainings to ensure tasks are identified and tracked, monitor
appropriate timeliness to ensure team members are provided withthe most up-to-date policies and
procedures. - Provide team members with the application of problem-solving methods and techniques, coach
team members on work methods, practices, and procedures, and assist team members in
identifying solutions for successful production and online excellence. - Lead and/or contribute to projects to support the achievement of organizational and
operational objectives. - Liaise with multiple SBA centers and team members to build relationships crucial to the success
of the program/project.
Required Qualifications:
- Bachelor’s degree. Additional experience may be considered in lieu of the educational requirements.
- 5 years of relevant experience
- Experience with Excel
- Experience with Reports Management
- Previous management experience
- the ability to work for any US employer without requiring sponsorship
Preferred Qualifications:
- Excellent communication experience (front-facing with customers in the past)
- Ability to communicate over remote technology in both written and verbal forms
- Strong attention to detail
- Ability to demonstrate strong decision-making, analysis, and communication skills.
- Self-starter with the ability to work without direct supervision, establish work priorities, and manage time to meet deadlines
- Critical thinker with the ability to handle conflict and conflict resolution.
- Ability to comprehend written correspondence
- Proven ability to learn and train SBA government agency products (7a, 504, Micro, and Disaster)
- Health Benefits: Medical, Vision, Dental
- 4% retirement match with 100% vesting
- Company paid STD and LTD
- Company paid basic life insurance
- Competitive PTO package
RP Professional Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
