What are the responsibilities and job description for the Director of Performance position at RPM Living?
Overview
Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.
This position can be based in any of our Corporate Regional offices to include; Austin TX, Dallas TX, San Antonio TX, Houston TX, Phoenix AZ, Atlanta GA
The Position: This role will oversee a team of Performance Associates that improve performance of Key Performance Indicators by building employee capacity and understanding of company practices through on-the-job training. The primary responsibility is to support the company’s leadership to ensure both organization and client expectations and objectives are met through the creation, implementation, and continual training and improvement of standards, processes and procedures required to deliver high quality results. In addittion this role will oversee all aspects of Associate development and property success are met through appropriate training and follow up.
Responsibilities
- Oversee the global KPI performance of all portfolios of properties specific to market or leadership division
- Analyze Business Intelligence data to identify performance deficiencies based on KPIs and dispatch Performance Associates to develop corrective actions immediately by setting comprehensive goals and tasks
- Train on site teams and leadership to use KPIs to make data driven decisions
- Manage a team of Performance Associates that complete boots on the ground coaching sessions.
- Oversee professional development and mentorship of said team.
- Remain up to date on the most current processes and best practices of each program
- Coordinate platform rollouts and provide SME support
- Be able to facilitate both in person and virtually for one on one, small group, or large group sessions
- Conduct coaching sessions with Regional Manager Associates and above.
- Be a supportive and collaborative team member of the Learning and Development Department and attend all scheduled weekly conference calls with Learning and Development Department and any necessary calls with regional leadership to discuss personnel and performance improvement needs
- Work collaboratively with Training and Experience Teams as well as Portfolio Analytics team to determine course of action as it relates to training, coaching and mentoring
- Facilitate high levels of communication with Operations to effectively measure the outcomes of property performance
- Work in conjunction with all company departments to understand the full picture of a property’s challenges and collaborate with adjoining departments to execute performance strategy
- Maintain relationship with vendors for support including but not limited to Customer Management Systems, Video shops, Property Management Systems, Learning Experience Platforms, and Business Intelligence.
Qualifications
- Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- Microsoft Office Suite, Project Management, Adobe
Employment with RPM Living is contingent upon successful completion of a background check.
RPM Living is an Equal Opportunity Employer.