Carrier Manager - Freight

Carrier Manager (Freight)

Remove the Complexity from Logistics

RPM is one of the fastest-growing logistics companies in North America and Europe, servicing the Finished Vehicle logistics and Freight transportation industries. Leveraging a robust network of 50,000 independent carriers around the globe, we deliver thousands of loads per month and hundreds of thousands of vehicles per year, addressing our customers’ shipping needs by sourcing and developing capacity using our own proprietary technology tools and software. With our continued global expansion into new markets, we have expanded our 3PL solution-driven service offerings to include capacity planning, information technology, network design, strategic planning, and transportation services.

RPM made the Inc. 5000 list 8-straight years, Inc. 5000 Regionals three straight years, was named by Food Logistics as a Top Green Provider, is Great Places To Work® certified, made Crain's Private 200 Companies three consecutive years, Named by Transport Topics as a Top 100 Freight Broker four consecutive years in a row, awarded the honor of Entrepreneur Magazine's Top Company Cultures, Inc. Magazine's Best Workplaces, "Cool Places to Work in Michigan" by Crain's Detroit Business, named a "Top Place to Work" by Detroit Free Press, and we are  9001 ISO certified, 1401 ISO certified, and an EcoVadis rated supplier.

Our Core Behaviors

• Honesty
• Transparency
• Trust
• Vulnerability
• Accountability

Our Ambition is...

To be known as the North Star of leadership development. That means we think of our “product” as deeply mature, awakened leaders whose job is to help the people we lead find their highest ambition through their work and through their own leadership.

Our Aim is...

To expand and evolve into the most reliable, consistent, and agile source of logistics solutions for our FVL and Freight customers. To transform the entire supply chain, from origin to destination, to be more efficient, effective, and sustainable. To become the solutioning source for digital logistics innovation for our clients, wherever they are going. 

Your Role

RPM, the Driving Force in Logistics™, is looking for a Carrier Manager to work within the Freight Carrier Sales Department. In this role you will be responsible to coach, mentor, & manage a group of Carrier Sales reps. Your ultimate goal is to successfully grow each reps overall book of business though design, planning, and execution of Carrier Sales Department strategies and KIP’s.

Day-to-Day Responsibilities

• Manage, coach, and mentor Carrier Sales Reps & Carrier Ops reps
• Oversee and enforce RPM processes:
  • Offers & acceptance process, exceptions, carrier development, carrier compliance, max buys, driver info, ect.
• Load board prioritization
  • Communicate and strategize with Customer Ops
  • Host morning huddles
  • Issue load assignments and development initiatives
• Coaching and monitoring “point-of-sale” best practices. Negotiation, carrier selection, understanding customer load details, building a carrier network.
• Tracking performance management:
  • Tech tracking measurement, enforcement, and strategy.
  • Ensure all the shipments that move within your region (team) are always in the appropriate status (OTP, OTD , tech tracking)
• Escalation path for issue resolution
• Manage and monitor: PTO, weekend shift, early shift, late shift, buddy system, and holiday schedules  

Preferred Qualifications 

• High school degree or equivalent
• 2 years logistics experience in a Carrier Sales or Operations role
• Must excel in a team-based environment, while delivering independent results
• Ability to thrive in a fast-paced setting
• Must be in the office at least three days a week
• Must be self-motivated and bring a can-do attitude to the job
• Work full-time M-F, and willing to work outside normal business hours based on the needs of the business.

Compensation and Benefits

We offer competitive pay and generous benefits, including:

• Base Commission
• BCBS (medical), Delta Dental & VSP (vision)
• Life insurance, short & long-term disability –paid by RPM
• Maternity Leave
• 401(k) with generous employer match

Be a Part of Something Bigger

To continue our incredible growth and achieve even greater success, we want smart, energetic, well-rounded candidates who thrive in a fast-paced environment. We understand our company’s strength comes from our team of dedicated individuals who work better together, embrace change, who are tenacious, persistent, measured, disciplined, loyal, and value trust earned when the job is complete.

Come as You Are

RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.