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Monitoring Engineer

rpo-division-t
Dallas, TX Full Time
POSTED ON 4/17/2024

Responsibilities

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.

• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

• Act internally as a customer advocate.

• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

• Advise customers on how to gain additional value from their Microsoft products.

• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Salary.com Estimation for Monitoring Engineer in Dallas, TX
$97,464 to $122,003
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