Site Enablement Lead (ITR)

Office Location: Carey, ID

Telework Opportunities: On-site

Travel Requirements: Significant travel may be required, including last-minute and extended periods

Citizenship Requirements: To conform to U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

United States Citizen or a United States Person.

Job description

RRAI is an autonomous vehicle technology company with a mission to transform ground autonomy systems in both industrial and defense applications. The Test Engineering team at RRAI works across the entire spectrum of products ranging from autonomous Class 8 trucks to robotic military ground combat vehicles and other platforms. This role, reporting to our Customer Success team, partners directly with other Test Engineers & our Mission Support Technicians to design, execute, and validate product reliability testing. Our team conducts full system-level development testing, new production acceptance testing, and much more. In short, if it needs test miles, we support it. This position is looking for a highly motivated teammate to live in the stunning Wood River Valley, near Sun Valley, Idaho with an emphasis on ground-based autonomy systems. If you are interested in working in an extremely innovative and fast-paced environment, where your work directly makes an impact and difference in the products that are fielded, this a fantastic opportunity.

What You'll Do

As the Site Enablement Lead responsible for operations at our Idaho Test Range (ITR), you tackle whatever is needed to create and foster a successful test range! This is a multi-faceted role that requires balancing between project management, workforce management, and hands-on implementations. You may find yourself building an obstacle course for vehicles one moment and then negotiating lease terms with property managers in the next. You will collaborate across Operations, IT, and Safety to implement the right infrastructure for test execution, product demonstrations, and marketing events. Your immediate priorities shift based on the needs of the operations and programs supported at ITR. You communicate & inform stakeholders of status updates, raise risks and blockers, and make recommendations for improvements. Additionally, you manage and mentor a team of Mission Support Operators (MSOs) on-site. Your team operates vehicles in support of the testing plans executed by our Mission Support Technical Engineers (MSTs). You oversee scheduling and staffing requirements, skillset development, and all other managerial duties for MSOs.

• Support both internal and external partners. This position reports to our Customer Success department and requires relationship-building with internal stakeholders.
• On-site welcome & orientation experience for visitors. We regularly host guests at ITR! Ensuring each guest is safe and well-informed on protocols is a key responsibility of this role.
• Organize and align facility priorities with stakeholders. This includes facility design and management, such as creating routes & obstacles, installing signage, and preparing for seasonal weather. Document goals, plans, and costs for approvals. Oversee the completion of work to ensure quality requirements and assess impact.
• Manage the schedule for Mission Support Operators in partnership with other Customer Success Leads to create a unified roadmap and ensure all teammates and assets are available when needed.
• Track work in established ticketing processes. Take ownership of communicating work status, progress, and blockers, by leveraging processes and reporting.
• Create a crisis management playbook. Safety always comes first. We expect all teammates to comply with critical incident or near-miss reporting procedures. You enable all teammates at ITR to know how to respond in an urgent situation.
• Act as a point of contact on-site for property management partners and escalations. Support the team in troubleshooting hardware/software/facilities issues as needed to deliver consistent, high-quality operations.
• Scope property expansions, alterations, and leasing requirements. Negotiate terms and contracts as needed with property owners.
• Commit to ongoing development, high-quality work, and engaging in feedback. Approach changes and ambiguity with a positive perspective; place the overall success of the team above individual preferences.

• Previous leadership experience. You have demonstrated experience as a leader in complex operations and customer environments.
• 3 - 5 years of experience in property management, facilities development, or related fields.
• Solution-focused mindset and a proactive working style. Experience in project management and hands-on execution with field operations.
• Excellent verbal and written communication skills. This includes the ability to deliver performance feedback in a direct and motivating manner as well as contributing regular insights on recommended improvements to the organization.
• Excellent organizational skills and attention to detail. You take pride in sharing the results of your enablement programs and you understand the importance of this work.
• Ability to present complex issues in clear, concise, engaging communications.
• Ability to meet deadlines and to work independently, sometimes with minimal supervision, as well as collaboratively.
• Must be able to work outside for long periods of time in different weather.
• Must be able to lift 50lb overhead.
• Valid driver’s license or ability to secure one.
• Valid passport or ability to secure one.
• Strong computer and documentation experience. Proficient with Microsoft Office Suite, Jira, or related software.
• Must possess the ability to understand new concepts as well as directional feedback and apply changes quickly and accurately.

• Past experience supporting operations with large vehicles, autonomy, or connected hardware.
• Experience in land management, resource management, and compliance
• Real estate, insurance, or other relevant licenses 

• A bachelor's degree, significant field experience and demonstrated abilities, and/or various certifications in related studies. 

Benefits:

Robotic Research Autonomous Industries (RRAI) is excited to offer the following benefits:

·       18 Company Holidays for 2024

·       Flexible work schedules and a casual work environment

·       Generous PTO policy

·       Competitive medical, dental & vision plans

·       401k contribution plan with up to 4% match 

·       Company paid Basic Life, STD, LTD, Legal & ID Protection plans

·       Voluntary life insurance

·       Education reimbursement program

· Pet-friendly offices

·       Pet Insurance

·       Opportunities for learning and advancement

·       Employee assistance program options

·       Paid Parental Leave

·       Jury Duty Leave

·       Bereavement Leave

·       Employee engagement and family-friendly events

·       Weekly catered lunches and fully stocked beverage fridges available free for staff

·       Full-service latte/cappuccino/coffee machine in each building

Company Overview:

RRAI is an industry-leading vehicle autonomy company providing autonomous driving solutions for defense, commercial, and municipal applications. Founded in 2002, the Company has leveraged twenty years of experience customizing autonomous solutions to apply best practices across verticals and become a trusted technology partner to the public and private sectors. From people to platforms, at home or overseas, RRAI is driven to make the way you move smarter, safer, and more efficient. To date, our vehicle-agnostic Autonomy Kit has been deployed on four continents in over 10 countries. RRAI is currently developing and deploying autonomous solutions for several commercial OEMs including New Flyer, GILLIG, Mack, and Gaussin.

To learn more about us, please check out the links below:

RR.AI

RRAI LinkedIn

Our Culture Video

Diversity and Equal Opportunity Statement: At Robotic Research, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain curious & highly qualified individuals representing a variety of backgrounds, cultures, skills & perspectives. Robotic Research is committed to building a diverse team and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, marital status, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

EEO/AAP/ Pay Transparency Statements:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Salary : $75,000 - $95,000