Assistant Community / Business Manager

The Assistant Community Manager is responsible for assisting the Community Manager in directing and coordinating on-site personnel, organizing financial, administrative and leasing operations, maintaining the property and maintaining excellent resident relations. The Assistant Community Manager is the acting Community Manager in the event that the community Manager is absent.

Responsibilities:

• Assists in the management of Property personnel, vendors and contractors
• Assists in the facilitation of monthly operations: compiling reports, monitors and head’s up rent collection efforts, make bank deposits, assists with eviction proceedings, reviews daily invoices and process as outlined by Manager.
• Walks the property and all vacant on a regular basis
• Monitors, assists and coaches Leasing Consultants
• Assists with inputting new applicants and the screening process, inputs new leases and renewals daily
• Ensures leases are complete and correct
• Assists with renewal efforts, shops comps on a regular basis and maintains a thorough understanding of the Property’s submarket
• Assists with handling resident issues
• Assists with all marketing and resident retention activities
• Assist with keeping the office, amenities and overall property clean and organized
• Scheduling and monitoring progress of maintenance staff and progress of turns, work orders and property cleanliness.

Regular Contact Required by Job:

• Property/Area/Regional Manager(s)
• Maintenance team members
• Residents
• Vendors
• Accounting Department

Physical Demands and Work Environment:

• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Able to walk for extended periods of time, climb stairs and sit for extended periods of time.
• Able to lift and carry 10 lbs.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

Requirements:

• This position requires some “on call” responsibilities as reasonably necessary to lease and deal with maintenance emergencies.
• Proficient computer skills (Microsoft Office, realpage and other software)
• Must pass and maintain Fair Housing requirements as set forth by management company

• Position requires a minimum of 1-2 years on-site as a Leasing Consultant and/or Assistant Property Manager
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Experience with realpage software is preferred.
• Knowledge of OSHA laws and regulations.
• Participate in training in order to comply with new or existing laws.
• Be able to work evenings and weekends.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the Employee Handbook.

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  Competencies:

• Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation-Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

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  unities; Asks for and offers help when needed.