To Go Specialist

Position Summary

A To-Go Service Specialist at Denny’s plays a special role for our guests. This position is often the first impression and last impression and influences the guests overall experience throughout their in-person visit or their carry out/delivery experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Front of the House

• Suggesting new menu items from our limited time offerings.
• Cleaning, completing side work, and organizing supplies as needed.
• Proactively assisting other team members without being asked.
• Providing total guest satisfaction.
• Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.
• Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day.
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
• Handles incoming telephone calls immediately and takes to go orders as appropriate.
• Maintains proper supply of clean menus.
• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
• Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
• Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately.
• Busses and cleans guest tables in the dining room.
• Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.

Back of the House

• Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
• Complete the sign off process on all To-Go receipts.
• Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
• Prepare drinks for the waitstaff to help improve Speed of Service and table turns.Isn’t this covered in front of house line 10
• Cleaning, completing side work, and organizing supplies as needed. Repeat line 2 & 5
• Performing other work-related duties as assigned

Tasks will be determined by a dynamic “Slide Deployment” priority system based on the number of To Go Service Specialists on shift and the in moment needs of the business.

Your specific assignment for your shift will be determined by the Manager in Charge. This position requires a person that can multitask and shift between tasks based on immediate priorities.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Superior Customer Service Skills
• Superior Communication Skills
• Must be able to read and write in the English command
• Must have good mathematical skills
• Must have the dexterity to manage a cash box
• Must be a multi-tasker to manage numerous of task simultaneous
• Must be organized and detailed

We are an Equal Employment Opportunity Employer.