Payroll Services Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

RSM's Payroll Services practice is looking to add a dynamic Supervisor with a team-oriented mindset and a love for collaborating and helping their team succeed. This is a unique opportunity to work remotely while being a valued member of our high-performing team. The Payroll Services Supervisor provides guidance to our Payroll Services Associates. If you have excellent leadership, communication and payroll problem solving skills, and you love the idea of working in a team-oriented and collaborative environment this role is for you.

Responsibilities:

• Responsible for leading a team of Payroll Service Associates and Senior Associates via daily interaction and conducts one-on-one meetings to develop consultants, troubleshoot and prioritize work
• Support practice management to assess your team's performance and deliver positive and constructive feedback
• Coach and mentor fellow teammates, leading and encouraging knowledge share within the team and company
• Serves as the first point of escalation for internal employees as well as clients
• Supports practice management in determining hiring and staffing/resource needs and utilization across the team
• Ensure accurate tracking of billable and non-billable time for invoicing and profitability
• Continuously identify problems, unexpected data trends and determine root cause to offer your team and the client a solutions
• Create strong client relationships that reinforce a partner philosophy, and are grounded in trust, service, and result in a high level of client satisfaction
• Assist the client in evaluating and troubleshooting system and process issues and identifies opportunity for escalation and improvement in/outside scope of Payroll Services
• Anticipate client needs through deep level understanding of payroll processes and operations
• Partners with clients on business impacting decisions that affect payroll and provides valuable insights
• Responsible for all timelines and execution of deliverables
• Maintain necessary training and industry certifications

Qualifications:

• 5 years of full cycle payroll processing experience in a multi-state environment
• 3 years of people and performance management experience
• Expert knowledge of year-end and payroll tax reconciliations
• Experience using one or more of these systems: ADP, Workday, UKG, Dayforce or Paycom
• Microsoft Office 365, Excel (including basic formulas and VLOOKUP's)
• Excellent written and verbal communication skills
• Excellent critical thinking skills with an emphasis on problem-solving
• Strong organizational skills with the ability to meet deadlines

Preferred Qualifications

• Bachelor's in Accounting, Finance, Human Resources or any related field
• Prior experience working in an outsource PEO environment or professional services
• CPP or FCP certification, but will consider if willing to certify
• Experience with Canadian payroll

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at .

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.