UKG WFM Operations Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

• Oversee the day-to-day operations of the RSM Workforce Solutions UKG WFM practice
• Develop and maintain key relationships with UKG sales, operations, and delivery teams
• Proactively manage consultant resources and project staffing
• Management of client escalations, collaborating with UKG as necessary
• Maintain consultant compliance with RSM and UKG training and certification
• Engagement oversight for key clients and complex implementations
• Reinforce adherence to RSM and UKG policies, procedures and implementation methodology
• Meaningfully engage and manage all stakeholders, both internal and external
• Proactively anticipate practice and project risk and develop mitigation strategies
• Work closely with UKG and UKG Pro teams for joint UKG Pro/UKG Pro WFM implementations
• Foster relationships between UKG, clients and the RSM teams

• Experience leading the daily operations for UKG WFM consulting teams
• Mastery of UKG Workforce Management implementation methodology and processes
• Existing UKG relationships across multiple organizations including sales, operations and delivery
• A history of managing multiple projects at once and meeting multiple deliverables
• Proven success managing complex projects with cross-functional stakeholders
• Success managing consultant resources and matching consultants to projects based on client fit, skills and capacity
• Experience collaborating with client executives and project leadership to develop implementation strategy, manage project budget, staffing and escalations.
• Ability to confidently identify and manage project risk and develop mitigation plans
• Excellent verbal and written communication skills, and an ability to engage clients and vendors effectively during implementations
• Experience with joint UKG Pro and Workforce Dimensions implementations is highly preferred
• Ability to effectively manage time to complete multiple tasks across various projects in an efficient and high-quality manner.
• Ability to work well with a virtual-based team in a fast-paced environment, including the ability to provide guidance and direction in multiple delivery formats.
• Willingness to ask questions, research new skills and technologies, and cross-train as requested.
• Keen sense of details and ability to be proactive to reduce risks or issues.
• Outstanding customer service skills and a dedication to the customer service experience.
• Must possess a high degree of integrity and ability to adhere to both firm policies and best practices.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at .

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). However, those candidates who may be recent U.S. college / university graduates possessing 1-2 years of progressive and relevant work experience, excluding internships, in the U.S. or his/her home country would be eligible for hire as an experienced candidate and thus eligible for sponsorship.