Renewals Specialist

 Renewals Specialist

Location: Bangalore, India

Job Description:
Rubrik is looking for Renewal Specialist for afternoon/ Evening positions to help manage the fast-growing global customer
base. As a Renewal specialist, you will manage a portfolio of renewals primarily in US and EMEA regions ensuring
successful, on-time, execution of renewals processes and contracts.
As a Renewal Specialist, you will be responsible to ensure successful and on-time renewals for the account prior to the
contract end date and executing all renewal back-end work in a timely manner for global customer base. To be successful
in this role requires excellent communication, coordination with cross-functional teams such as, Account Executives, Legal,
Customer Success, Accounting and others. This is an ideal opportunity for someone who has a working knowledge of cloud
technology, has already been in a SaaS renewal role in the past.

Roles and Responsibilities:
 Generate and facilitate quotes necessary for Subscription Advantage, Appliance Maintenance, Software Maintenance,
    and Enterprise-level Support contracts sales opportunities
 Review, validate and provide accurate quotes to partners 120 days in advance of contract renewal date
 Proactively identify customer issues, coordinate internally for timely resolution and ensure maximum retention by
    managing strong relationship.
 Manage exceptions for customers with issues that may delay or inhibit renewals.
 Thorough understanding of SaaS/subscription-based renewals models and application
 Confirm delivery of quote to partners/end customer and facilitate the order Processing and approval of Purchase
    orders
 Promotes value proposition of upgrades (up-sell/cross-sell opportunities) and renewals to maximize return on Rubrik’s
    products and solutions
 Pro-actively identify customer needs and refer to Account Manager for follow-up.
 Consult with partner and customer to resolve any questions or challenges while leveraging the Account Manager and
    other internal teams as needed.
 Follow-up as required to manage process through booking of renewal.
 Team with the Account Manager to ensure a seamless customer experience.

Required Skills and Experience:
 5 years of experience in renewals/SaaS renewal roles
 Bachelors degree in any discipline
 Excellent English communication skills (written and verbal)
 Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fast-paced environment over
    multiple engagements.
 Must be a self-starter with the ability to work independently or in a team environment
 Excellent time management skills.

Rubrik is one of the fastest growing companies in Silicon Valley, revolutionizing data protection and management in the emerging multi-cloud world. We are the leader in cloud data management, delivering a single platform to manage and protect data in the cloud, at the edge, and on-premises. Enterprises choose Rubrik to simplify backup and recovery, accelerate cloud adoption, enable automation at scale, and secure against cyberthreats. Rubrik has raised over $553 million in venture funding, most recently at a valuation of $3.3 billion. We’ve been recognized as a Forbes Cloud 100 Company two years in a row and as a LinkedIn Top 10 startup. 

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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