What are the responsibilities and job description for the Personal Shopper position at Rue Gilt Groupe?
THE ROLE: We’re looking for…
A Personal Shopper who will provide a high touch and personalized styling experience to our most loyal Members by helping them to look and feel their best! Our Personal Shopper Program was launched in 2017 and focuses on providing an exceptional personal shopper service for Rue La La’s most engaged members.
Rue La La’s Personal Shoppers are sales orientated, seasoned and highly-trained industry professionals, who elevate the shopping experience for our members by connecting them with great style, cutting edge trends, amazing brands and excellent experience.
What you’ll accomplish…
- Suggest and style looks for Rue La La’s high value members by creating a personalized shopping service that matches their client profile and purchase history.
- Communicate, develop, and foster relationships with our Members through email, text and/ or phone.
- Grow and maintain your own client book of business to drive sales.
- Consistently achieve or exceed productivity and sales goals to contribute growth within the business. Proactive and consistent in approach to drive sales opportunities.
- Leverage the breath of product categories (apparel, shoes, accessories, jewelry & watches) and brands to service your client needs
- Possess a deep understanding of the various body types and make recommendations that would flatter, fit, and complement our members’ needs and lifestyles.
- Provide a white-glove, high-touch experience and exceptional service that aligns with Rue’s commitment to its Members.
- Be the voice of our Members by relaying any feedback and helping us continue to quickly and efficiently address their needs.
- Consistently shop the Rue La La site to familiarize and stay up to date on brand and product knowledge.
- Attend and actively participate in weekly team meetings by sharing productive learnings with your Lead, Manager and Personal Shopper team.
- Own performance and client list by actively being invested in growth by utilizing tools and resources shared from all levels.
THE RIGHT FIT:
- You are sharp, savvy, a quick learner, and are passionate about fashion, personal styling and sales.
- An extensive knowledge of current and upcoming trends, top brands, and body type styling.
- Proficiency in various online tools, including but not restricted to MS Office Suite and Google products, excel and possess intermediate technical skills.
- Excellent communication skills, specifically with regard to building relationships with clients..
- Commitment to being typo-free and believe in honing and perfecting your written and communication skills.
- 1-2 years in a customer facing role. Preferably fashion and retail experience -- a bonus if you have previous experience with online personal styling!
- Critical thinker, comfortable and capable of navigating different client scenarios and navigating a variety of tools and platforms at a time.
- The drive for taking initiative - you seek feedback and constantly try to improve.
- The ability to multi-task with efficiency.
- Access to consistent, highly reliable, and speedy internet connection.
- A good grasp of social media sites, primarily Instagram and Pinterest.
- Has a positive attitude and looks forward to collaborating with other remote stylists.
- You are a resident of New York or Massachusetts states.
- This is a part time contract role to start. Must have the ability to commit to 15-20 hours per week with a ramp-up plan to 40 hours over the course of 8 Weeks (Between the hours of 9 AM-5 PM EST, M-F). As well as the opportunity to transition into full-time employee status after 90 days (with the result of achieving target metrics).
There’s More…
In return for these accomplishments the following will be provided:
- The opportunity to contribute to a rapidly thriving team and company.
- The ability to work in an entrepreneurial culture that’s slated to break new grounds.
- The chance to become a trusted fashion advisor by building long-term relationships with Members.
- Comprehensive training -- we provide regular training programs and guidance to enhance your sales and customer service skills.
- A competitive pay, incentives and career growth.
- Ability to work remotely on most days.
- A laptop
- Last but not the least, an employee discount on RueLaLa.com once in a full-time role.
ABOUT US:
Rue La La has created an indisputable new and huge white space for online commerce.
Based on a flash sale concept highlighting 2,000+ premium brands, Rue has successfully brought together three formerly disparate elements––merchandising, marketing and technology––in a completely novel way, catapulting growth to 15+ million members. Coupled with extraordinary leadership, a values-based culture, and a drive to be the innovator in all respects, from marketing techniques to online boutique themes to using our platform as a means for change in addition to commerce, Rue has emerged as the leading force in the premium/luxury component of the market. And we are still just beginning.
