What are the responsibilities and job description for the Customer Service Specialist position at RuffleButts, Inc.?
Who We Are:
We were founded in 2007 after realizing you couldn’t find a product quite like ours in the marketplace. Our original vision was to create a ruffled bloomer for babies but over the past 15 years, we have become the fastest growing girls and boys apparel brand with a wide variety of high-quality options at an affordable price. We are a leader in children's apparel with a team of hard workers who have grown from our Founder’s basement into a multi-million dollar company with customers all over the world! We became one of the first digitally native apparel businesses, but now our products can be found online and in thousands of retail locations around the globe, including Nordstrom, Macy's, and Neiman Marcus. We've invested heavily in our business technology solutions ensuring we're well positioned to compete, thrive and continue to grow. With millions of units sold to-date we're excited to continue our acceleration! Could you be the next rockstar on our team?
What We're Looking For:
Our Customer Love team goes above and beyond for our customers. We follow the Golden Rule in our decision making which means our customers are treated like our family. RuffleButts is looking to add a caring and attentive customer service representative to work on our Customer Love team assisting clients with basic product questions and providing updates on orders and returns. You will work with your teammates to provide a customer service experience that surprises and delights our customers. You will be one of the main points of contact for our amazing customers and be responsible for providing them with solutions that exceed their expectations!
To Summarize, You Will:
- Answer inbound phone call and emails from customers
- Resolve questions or issues pertaining to:
- Product sizing / fit / color matching
- Website issues / online ordering help
- Return / exchange questions / processing - including payment
- Use our Enterprise Resource Planning (ERP) system to update or create cases around returns/exchanges and customer inquiries
- Manage your day autonomously to ensure all customer requests are handled quickly and accurately
- Provide continued, stellar customer service and support to existing customers, with the end-goal of WOWing everyone you come into contact with
What you Need for this Position:
- Previous experience providing customer service in retail, apparel, eCommerce, or similar industries
- Excellent communication skills both written and verbal
- Excellent ability to prioritize and meet deadlines in a fast-paced environment
- Ability to learn new systems and tools quickly
- Proficiency with Google Suite preferred but not required
What's In It For You:
For the right candidate we are willing to offer competitive base compensation, paid vacation / holidays, health and dental benefits, 401k match, casual work environment and the potential for rapid growth / responsibility within our company.
Top Reasons to Work With Us:
- We are experiencing explosive growth!
- As a mature startup in the ecommerce space, the sky's the limit!
- Great collaborative, tight-knit team environment (that likes to have fun!)