What are the responsibilities and job description for the Collections Specialist position at Rumpke?
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Job Description:
The Collections Specialist responsibilities include monitoring assigned accounts, contacting debtors to begin the recovery process, and negotiating debt payments. They may also prepare repayment plans.
Job Duties and Responsibilities
• Monitor the firm’s accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
Additional Knowledge and Skills
• Customer Service
• Communication skills
• Negotiating skills
• Patience and stress management
• Problem-solving skills
Technological Requirements
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Education Requirements
Bachelor’s Degree Preferred
Benefits Start on Day 1:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(K) Matching
- 10 Paid Holidays
- Paid Time Off
- Flexible Spending Account
