What are the responsibilities and job description for the Barista position at Runway 19 Greenwood, LLC?
Looking to grow your career and manage your dream team? We’re a Best Place to Work certified business that’s growing our brand and looking for influential leaders. Some our competitive perks include Paid Time Off, a 30–40-hour work week, and a 401k available.
We treat our team members right and are looking for someone ready to make an impact. Apply today to see what we’re all about.
We treat our team members right and are looking for someone ready to make an impact. Apply today to see what we’re all about.
Major Objectives:
- Interact with guests, take and make orders, and create a positive and memorable guest experience.
- Prepare and serve food and beverages for guests in the order they were purchased.
- Educate guests on menu items and coffee; make recommendations based on their preferences, upsell profitable items, process payments.
- Maintain cleanliness of person, work area, and café before, during, and after a shift.
- Ensure guest satisfaction and company standards are followed.
Specific Duties and Responsibilities:
- Greet guests with an engaging, courteous, and high-energy manner.
- Exhibit knowledge of ingredients and preparation of all menu items and answer guest questions.
- Maintain appropriate stock levels of prepped product to keep up with the flow of business and anticipated sales.
- Look ahead to monitor stock counts and communicate needs to the manager on duty.
- Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping prep areas, and completing side work and beautification.
- Respond to guest feedback and work to resolve complaints.
- Practice good time management skill with the guest experience in mind.
- Build rapport with guests to create a positive atmosphere.
- Confidently communicate efficiently and effectively with a diverse group of guests. Provide stimulating conversation and use social perception to keep the environment conducive to sales growth.
- Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs.
- Maintain equipment health by cleaning and troubleshooting. Check equipment daily and report maintenance needs to the MOD.
- Ensure that all food and beverage items are consistently prepared and served in adherence with company recipes, portions, and cooking expectations.
- Create an environment where guests feel welcome and are given responsive, friendly, and courteous service.
- Resolve guest dissatisfaction with professionalism and in accordance with company standards.
- Receive products in the correct unit, count, and condition. Rectify non-compliance.
- Control cash and related receipts and reports by adhering to cash handling procedures in accordance with company expectations.
- Follow intended procedures for equipment use.
- Practice active listening and keep attention to detail, especially when taking orders.
- Update signage and displays to attract guests and sales.
- Memorize menus and recipes.
- Any other duties/tasks as assigned.
JOB DESCRIPTION
Barista
Qualifications:
- Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds.
- Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be in the cooking area, and outdoors on the patio space.
- Be 16 years of age.
- Understand cooking times, temperatures, and processes.
- Ability to work in any position in the restaurant for extended periods of time.
- Ability to work well under pressure and at a fast-pace.
- Ability to pass menu and recipe tests with reasonable amount of preparation time.
- Have the ability to operate a cash register and POS system.
- Flexibility in frequently changing tasks.
- Willingness to follow instructions and ask questions seeking clarification if needed.
- Willingness to continually expand knowledge regarding food and beverage preparation and trends.
- Hands on experience with brewing and commercial cooking equipment.
- Must obtain certifications as required by company policy or local regulatory board.
Prerequisites:
- Consistently detail oriented
- Strong organization skills
- Ability to recognize personal shortcomings
- Excellent verbal and writing skills
- Ability to listen and understand intents and goals
- Ability to think creatively and with innovation
- Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants
Pre-Prerequisites:
- Positive attitude
- Highly organized and efficient multi-tasker
- Relentless problem-solving skills
- Will never claim the work of others as their own
- We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent
- Ability to anticipate
- Understanding the difference between causation and correlation
- We are all broom pushers. Every member of our team is willing to work and support at all levels
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